Business Process Management and Automation Archives | ERP Today

Unsung Signavio: Business process kingmaker?

Giacomo Lee — Wed, 21 May 2025 16:20:52 +0000

March of this year saw the news that process mining vendor Celonis is suing SAP, accusing the ERP giant of claiming unfair business practices over third-party access to data in favor of SAP’s own business process product, SAP Signavio. In response, SAP this month filed a motion to dismiss the claims in U.S. federal court, the company arguing Celonis is attempting to use antitrust laws to gain an unfair advantage in the market.

There’s a lot to unpack here. First, let’s get the obvious out of the way and point out how times have changed between the two German enterprises. Founded in 2011, Celonis began as a spin-off from the Technical University of Munich, the brainchild of Alex Rinke, Bastian Nominacher and Martin Klenk. By 2012, Celonis joined the SAP Startup Focus program. Come 2015, Celonis became the first company from the program to sign a global reseller agreement with SAP, with the former’s process mining tools integrated into SAP environments. According to an archived webpage from the Celonis website, the relationship resulted in over 220 joint implementations across more than 30 countries, including high-profile customers such as 3M, Airbus, and Coca-Cola. On its own, Celonis boasts a prestigious client base, becoming the go-to name in process mining for the likes of PepsiCo, Lufthansa, Jaguar Land Rover, IKEA/Ingka and more.

The shift in affairs arguably occurred in 2021 when SAP acquired Signavio, a Berlin-based business process modeling (BPM) company. The enterprise shares a similar university incubator backstory with Celonis, but with Signavio designed for end users to collaboratively model and redesign processes. The added twist came later when Signavio Process Intelligence was added to the suite, a tool which analyzes logs to uncover process behavior. But with the offering more of a complementary addition, we have to track SAP Signavio’s developments in the last year or so to understand how it may have become a business process kingmaker of sorts between SAP and other vendors in the market.

The Evolution of SAP Signavio

Since SAP’s 2021 acquisition, news on SAP Signavio’s developments in the SAP suite had been somewhat understated. This isn’t remarkable in itself – one can make a comparison now in the developments of LeanIX and WalkMe, more recent additions to the SAP stable which require integration at the right pace. But perhaps the key difference is LeanIX and WalkMe have had the spotlight remain on them, with recent announcements such as those of SAP SuccessFactors/WalkMe integration, and LeanIX winning various awards last year, alongside availability through the UK Government G-Cloud.

SAP Signavio news had been a little muted post-acquisition, especially when comparing LeanIX and WalkMe’s first years as parts of the SAP family. But the irony perhaps is that SAP Signavio’s slow and steady development has led to a little disharmony in Germany – and, more significantly, put an emphasis on the AI-fueled dominion of data currently being pursued by vendors.

The changing market positioning and customer base for SAP Signavio are two such examples. Its recent availability on platforms like AWS Marketplace no doubt augmented Signavio’s visibility and market reach, while the enhanced accessibility and functionality enabled by AI-driven updates aims for a broader customer base, with the potential to encroach on markets traditionally served by competitors. That said, Celonis arguably stands stronger on the AI front since the release of its AgentC agentic AI tools in 2024, to the extent that when thinking of AI in process management, you’re perhaps more likely to picture Celonis than its rivals. Celonis also boasts EMS with AI at its core, using machine learning in its analysis engine (e.g. to cluster variants, predict delays) and in its Action Engine for recommendations.

Going back to the SAP corporate family, we can just take one look at LeanIX’s role with regards to Signavio’s broadening reach, in which AI is not a paramount factor. By combining LeanIX and Signavio, SAP aims to give organizations an all-encompassing view into their processes alongside their IT landscape, the latter courtesy of LeanIX.

“The synergy between process transparency – enabled by SAP Signavio – and application landscape visibility – powered by SAP LeanIX – offers organizations a clear, end-to-end path from strategy to execution,” according to Johannes Strasser, Global SAP Signavio lead for Westernacher Consulting (pictured). He tells ERP Today that for SAP-centric customers, this can translate into faster insights, stronger alignment between business and IT, and reduced dependence on fragmented third-party tools.

“While some customers still leverage third-party process mining tools for specific use cases, we’re increasingly seeing a shift toward consolidation within the SAP ecosystem for holistic, end-to-end transformation.”

The LeanIX compatibility further bolsters the status of one of Signavio’s tools in SAP Signavio Process Transformation Suite. While originally built around process modeling, the years since the SAP buyout has seen the suite expand to include a process intelligence tool for mining and visualizing real process flows, collaborative BPMN-based design management, a customer experience journey modeler, and process insights for real-time SAP S/4HANA analysis with benchmarks. As a quick comparison, Celonis Process Management also supports BPMN 2.0 (with extended BPMN e.g. requirements, risks, RASCI, auto-layout, etc.) alongside a “Customer Journey” object in its process repository.

According to Strasser, Signavio’s developments reflect how companies today are facing increasingly complex challenges and rapid change across all areas.

“We’re no longer talking about static process models where polished diagrams are seen as mere hygiene factors,” he tells ERP Today. “Instead, it’s about gaining fact-based insights into the actual performance of business processes – insights that support decision-making, enable scenario simulation, and drive effective change even in uncertain times. SAP Signavio is now deeply invested in end-to-end business transformation management, offering capabilities that support holistic process excellence [and at] Westernacher, we’re seeing strong interest in [the solution].”

In Strasser’s view, this interest is often driven by goals such as operational excellence (OPEX), SAP S/4HANA migration, supply chain optimization, or process integration in the context of mergers and acquisitions. But still, Celonis remains arguably hard to beat when it comes to the nitty gritty, such as handling very large event logs and complex object relations, thanks to its object-centric process mining abilities and a proprietary PQL that is well-regarded for custom analyses. Celonis claims 15+ million automations run daily via its engine, and as a whole Celonis is generally viewed as more mature for end‑to‑end automation orchestration, drilling down into end-to-end cost, quality and sustainability metrics.

It’s also worth remembering that another plus point in Celonis’ favor comes without the SAP “baggage”, designed as it is with a modular approach and available with a Free Plan for the not-necessarily SAP-beholden mid-market to trial.

The Data Question

With what SAP is offering on the table, the Celonis lawsuit can be summed up in its claim that customers are being pushed towards SAP Signavio by what it deems to be anti-competitive behavior. For example, limited APIs or obfuscated data structures that, in the Celonis view, may make it difficult for SAP’s competitors to operate effectively, especially in the cloud.

Celonis itself stands strong as ever in the market; recently it has gained Magic Quadrant plaudits in process mining, while its partnership with Microsoft has expanded to include its platform as a workload in the analytics platform of Microsoft Fabric, bringing Celonis ever closer into the lucrative Teams sphere.

But what’s really at the heart of the SAP/Celonis dispute is more AI than the underlying base of process management. More specifically it’s about data control, with regards to who can access business process data inside SAP systems, under what terms, and with what technical and commercial freedoms. As AI becomes increasingly central to enterprise strategy, the ability to access and act on operational data is now a competitive differentiator. The outcome of the lawsuit could help define whether AI innovation in the enterprise remains open and plural or consolidates around a few data gatekeepers.

What this means for ERP Insiders

Celonis vs. SAP: Antitrust Allegations and Ecosystem Tensions. Celonis has filed a lawsuit against SAP, accusing the ERP giant of leveraging unfair practices to promote its own business process platform, SAP Signavio, at the expense of third-party tools. The dispute centers on claims that SAP restricts data access through limited APIs and complex data structures, making it harder for external process mining vendors to operate within SAP environments. The outcome of this case could reshape competitive dynamics in the BPM and process mining space, particularly around data accessibility.

SAP Signavio’s Strategic Growth and Integration. Since acquiring Signavio in 2021, SAP has methodically built it into a comprehensive process transformation suite. Combined with LeanIX, SAP now offers customers a unified view of their business and IT landscapes, and recent advancements have strengthened Signavio’s role in end-to-end digital transformation, positioning it as a central pillar within SAP’s broader enterprise solutions ecosystem.

The Battle for AI-Driven Process Control and Data Ownership. At the heart of the Celonis-SAP conflict is a broader question of who controls access to enterprise data, an increasingly vital asset in AI-powered process optimization. With both companies doubling down on AI and automation, the ability to harness clean, real-time operational data is a key strategic advantage. Celonis continues to grow through alliances like its deepening partnership with Microsoft, while SAP is consolidating its own ecosystem around Signavio and LeanIX. The resolution of this legal battle could determine whether the future of AI in business process management remains open and competitive or shifts toward a model dominated by integrated platform providers.

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EVOLVE for SAP Business One: Unlimited Evolution for your Business

NTT Data Business Solutions — Wed, 21 May 2025 01:30:03 +0000

Wednesday, July 2, 2025 at 2:00 PM BST
As SMEs look for every advantage in operating their business, your SAP Business One platform can deliver significant new advantages, but only if it is allowed to evolve. Join us on this webinar where we’ll dive into how EVOLVE for SAP Business One from NTT DATA Business Solutions helps UK SMEs unlock potential, free up cashflow, streamline costs, and drive growth.

What we’ll cover

The SME squeeze: why rising maintenance bills, security gaps and upgrade headaches are holding you back.
Operate made easy: how our Upgrade-as-a-Service and managed cloud hosting keep you on the latest SAP Business One release, cut overhead and let you focus on running your business.
Innovate at speed: see packaged RPA, AI and analytics outcomes you can switch on instantly, like automating 500 invoices a month to save the equivalent of a full-time headcount.
Real figures, real impact: examples of SMEs slashing costs, boosting security and driving productivity in weeks, not months.

Why you should join

A friendly, conversational format, no jargon.
Practical takeaways you can apply immediately, whether you’re on-premise, in the cloud or somewhere in between.

Who’s it for?

SME owners, finance leads
IT managers and operations colleagues
Anyone responsible for ERP performance, cost control or digital transformation

Ready to operate smoothly and innovate faster? Secure your spot now and let’s chat through how EVOLVE can free your cashflow and supercharge your SAP Business One.

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From SAP Sapphire 2025: Smart Suite, Fast Track – SAP’s Packaged Approach to Business Transformation

Mark Vigoroso — Tue, 20 May 2025 07:30:14 +0000

SAP is rethinking how enterprise applications are consumed, implemented, and scaled with the introduction of SAP Business Transformation Packages—pre-integrated, outcome-based suites designed to help customers unlock measurable value, faster. These aren’t just bundles—they are curated solution sets tied to top-priority business outcomes such as cash flow optimization, talent acquisition, or supply chain resilience.

Unveiled at SAP Sapphire 2025, the new approach simplifies cloud ERP modernization by combining SAP S/4HANA, line-of-business applications, embedded AI, analytics, best practices, and services into modular packages. Customers can choose a transformation track—like “Source to Pay Excellence” or “Total Workforce Management”—and gain a full-stack solution with preconfigured processes, integrations, KPIs, and automation agents.

SAP’s new deployment methodology ensures that projects start fast and finish lean. With SAP Signavio for process modeling, SAP BTP for extensibility, and Joule for embedded intelligence, customers can implement a full package in months—not years. For example, a global medtech company implemented the “Order to Cash Optimization” package in under six months, resulting in a 22% DSO reduction and 15% increase in on-time deliveries.

These packages reflect SAP’s evolution from software provider to strategic transformation partner—enabling businesses to modernize selectively, scale efficiently, and demonstrate ROI early.

What this means for ERP Insiders

Shift from platform buying to outcome buying. SAP’s Business Transformation Packages change the buying paradigm from feature selection to value realization. Tech leaders can align ERP spend with board-level goals, knowing that each package includes the apps, AI, and analytics needed to deliver measurable outcomes. This accelerates stakeholder buy-in and ensures transformation stays tied to business results.

Start with the process, not the product. Using SAP Signavio, companies can map their current and desired future state before implementation begins. Each transformation package includes KPIs, benchmarking, and best practices for targeted business processes—allowing CIOs and COOs to drive adoption and value from day one.

De-risk ERP projects with modular delivery. SAP’s new packaged delivery model makes it possible to implement ERP in agile, modular phases. Instead of full-suite deployments, companies can activate transformation tracks aligned to their most pressing challenges. With SAP BTP and Joule embedded, each module comes with extensibility and intelligence pre-baked.

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Mastering the Complex: Leveraging Modern Platforms for Advanced Internal Applications

Nextworld — Thu, 15 May 2025 16:48:45 +0000

Wednesday, 18 June, 2025 at 4:00 PM BST

Running a business isn’t just about processing transactions. It’s about managing the difficult, behind-the-scenes operations that keep everything moving. Organizations want to understand how they can maximize the value of their current technology stack investments. How they can get more out of their ERP system without needing to implement complex, expensive customizations. A modern enterprise platform lets businesses tackle more complex processes and workflows and lets them achieve this without disruption.

In this session we will dive into how modern platforms help empower businesses to tackle the most complex internal applications, from streamlining workflows to automating intricate processes. You will learn how you can move beyond basic transactions and unlock the fill potential of your technology to solve the toughest challenges enabling greater agility, scalability, and efficiency across your organization.

Attend this session to:

Recognize the common shortcomings of ERP systems and other LCAPs when it comes to complex, mission-critical, or high-volume processes.
Understand how implementing a modern, no-code platform addresses these shortcomings without the usual massive investment or a rip and replace project.
See the business value of having more flexibility, scalability, and adaptability a the core of their enterprise software.

Speaker:

Nancy Vicari
Senior Solution Engineer – Financials, nextworld
Nancy has over 25 years of experience developing, implementing, managing, and selling enterprise software solutions. She uses her deep knowledge of how technology can transform business—plus her ability to deep dive into complex use cases—to help organizations run better, increasing revenues, decreasing costs and improving relationships one demo at a time.

Modernizing Mission-Driven Retail

Jennifer Lawinski — Fri, 02 May 2025 12:00:58 +0000

In the world of nonprofit retail, where every dollar earned drives social impact, technology can be a powerful force multiplier. For Goodwill Industries of Northwest Ohio, that reality became abundantly clear when aging point-of-sale systems began holding the organization back—threatening not just operational efficiency, but also its broader mission: helping people overcome barriers to employment through job training and placement programs.

Faced with failing registers and outdated processes, Tim Kralovic, Vice President of Donated Goods, led the charge to overhaul the retail operation. His goal: implement a modern retail management platform that could streamline transactions, improve data visibility, and ultimately increase revenue to support the nonprofit’s community mission.

To modernize its point-of-sale system the organization chose Epicor Propello, a cloud-native POS system purpose-built for the unique needs of modern retailers.

Out with the Old: Reaching a Tipping Point

Prior to implementing Propello, Goodwill Industries of Northwest Ohio operated 15 retail locations using dated Casio cash registers paired with standalone credit card readers. The system was fully manual, labor-intensive, and prone to error. “We needed an intuitive system that made transactions as simple as possible for both our employees and customers,” says Kralovic. “Reducing manual entry and the risk of human error was a top priority.”

The search for a modern solution led the team to evaluate multiple platforms—but many posed challenges. “Some systems pushed features we weren’t ready to use and came with inflated costs,” he explains. After speaking with other Goodwill branches already using Epicor Propello, Kralovic found what he was looking for: a scalable, user-friendly solution that wouldn’t strain the budget.

Fast, Smooth Implementation

Epicor Professional Services took the reins on implementation, completing the rollout to all 15 locations in just 90 days—despite the complication of a store remodel mid-project. “Epicor went above and beyond,” Kralovic recalls. “I was in the middle of a remodel and felt no pressure at all. The team had it covered.”

Even staff who missed formal training due to the remodel picked up the system quickly. On opening day, with five times the usual customer volume, employees managed the surge with confidence after only a short morning walkthrough.

Daily Efficiency Gains

The benefits of the new system were immediate and tangible. One of the most impactful changes was the reduction in end-of-day closing activities. By automating processes that were previously manual—like counting tills—Goodwill saved roughly two hours of payroll per day per location.

These time savings compound quickly across the organization, freeing up hours that can be redirected to other high-value activities that benefit both staff and customers.

Driving Loyalty and Donations

With Propello, Goodwill Industries of Northwest Ohio launched a new points-based customer loyalty program that gives shoppers tangible rewards when spending thresholds are met. The program, fully integrated into the checkout process, allows cashiers to notify customers of their points in real time and even prints reward details on receipts.

Beyond building loyalty, this switch also improved margins. By consolidating disparate discounting efforts into a single reward program, the portion of sales affected by discounts dropped from 5% to 3.5%, boosting profitability.

Meanwhile, the automated “round up” donation prompt at checkout has revolutionized customer giving. No longer reliant on manual cashier prompts or math, the automated feature has led to a 33% increase in donations at the register, directing even more funds to the nonprofit’s mission.

Empowering Employees and Reducing Turnover

Propello’s intuitive interface has also played a key role in improving employee satisfaction. For an organization heavily reliant on part-time labor—often from individuals requiring flexible work schedules—the ability to rapidly onboard new hires is crucial.

“Eighty percent of our employees report being ‘very satisfied’ or ‘satisfied’ with the tools they have,” says Kralovic. As a result, the organization has achieved a 25% reduction in employee turnover, a significant win in a challenging labor market.

Data That Drives Smarter Decisions

For the first time, store managers and employees alike have access to real-time data on sales and inventory. Each store can tailor its stock based on localized sales trends, while head cashiers and leadership use Propello dashboards to track performance and celebrate wins.

One standout metric: average ticket size increased from $15 to $17.10, representing a 15% jump in transaction value. “Employees can now see the results of their efforts in real time, and it motivates them,” Kralovic says.

Scalable with Room to Grow

Perhaps the most powerful part of Goodwill’s transformation story is the flexibility of the Propello platform. With its cloud-native foundation, Propello offers the scalability and configurability needed to evolve alongside the organization’s needs.

“We see Propello as a blank canvas,” says Kralovic. “It allows us to create a sales environment that works for us now, and it has room to grow as we diversify and expand.”

For Goodwill Industries of Northwest Ohio, the decision to implement Epicor Propello has delivered results that extend well beyond retail performance metrics. From operational efficiency and improved customer engagement to happier employees and increased mission funding, the transformation has touched every part of the organization.

In a sector where every efficiency gained translates to more lives impacted, the right technology doesn’t just improve business—it powers purpose.

What this means for ERP Insiders

Prioritize Scalable, User-Friendly Systems to Support Workforce Agility
Goodwill’s success with Epicor Propello highlights the value of intuitive, easy-to-learn platforms—especially for organizations with high employee turnover or part-time staff. Investing in technology that minimizes onboarding time and reduces friction in day-to-day tasks can improve employee satisfaction and retention while maintaining operational continuity.

Use Integrated Technology to Turn Everyday Transactions into Strategic Revenue Streams
By automating donation prompts and consolidating loyalty programs within their POS, Goodwill turned checkout interactions into powerful tools for fundraising and customer retention. Tech leaders should look for systems that allow for seamless upsell, donation, and engagement opportunities at the point of sale.

Leverage Real-Time Data Visibility to Drive Smarter, Store-Level Decisions
Goodwill’s ability to access daily sales data and performance dashboards helped them increase average transaction size and fine-tune inventory. Business technology leaders should ensure their platforms offer actionable analytics that empower frontline teams and improve organizational alignment.

The post Modernizing Mission-Driven Retail appeared first on ERP Today.

The 2025 Guide on What’s Next for SAP Automation

Shawn Byers — Thu, 01 May 2025 20:29:49 +0000

Thursday, 29, May 2025 at 2:00 PM ET

As the enterprise landscape becomes increasingly complex, organizations are looking at automation to help them address business challenges like reducing manual effort in repetitive tasks, streamlining operations, reducing costs, increasing productivity, and freeing up resources for higher-value strategic initiatives. In addition, there is a need to manage integration challenges across multi-cloud and hybrid cloud environments, streamlining the move to SAP S/4HANA, adoption of the SAP Business Technology Platform (BTP), and the growing role of citizen developers and low-code/no-code solutions.

This session will explore the evolving landscape of process automation for SAP and look at key trends that are shaping its future. Recent research will be explained that highlights how organizations are advancing in automation maturity, adoption and usage patterns of tools like SAP Fiori and SAP BTP, and the challenges that integration needs present. Whether you’re an SAP professional or a business leader, this webinar will provide valuable insights to help drive digital transformation in your organization.

Precisely

Attend the webinar to:

Gain actionable insights into the current state of SAP process automation.
Understand the key challenges faced by large enterprises today.
Learn how to leverage SAP tools to drive innovation and efficiency in your organization.

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Speaker:

Andrew Hayden
Principal Product Marketing Manager

As the Principal Product Marketing Manager for the Automate product portfolio at Precisely, Andrew Hayden is at the forefront of developing product marketing and sales enablement programs for the company’s SAP automation solutions. His thought leadership extends beyond the office, as he frequently shares his insights on digital transformation and the future of process automation in webinars and events. His ability to engage in customer discussions about specific use case needs for the Automate products further demonstrates his expertise and customer-centric approach. Before joining Precisely, Mr. Hayden spent over 25 years in senior marketing and product roles for companies ranging from tiny startups to global technology giants, including IBM, Siemens, and Nortel. He has also worked as a small business owner, product designer, and hand-crafted custom leather bags for customers worldwide. He has a Bachelor of Industrial Design and Fine Arts from Syracuse University and an MBA from Emory University in Atlanta. He lives with his wife and two cats in Seattle, Washington.

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Leading fashion retailer gains full transparency into their operational footprint

Lisa Dodson — Wed, 09 Apr 2025 16:54:19 +0000

The Client

Inetum UK&I were engaged by a leading fashion retailer to help consolidate and enhance their internal IT processes. The brand operates globally, focusing on the high street rather than online services, employing nearly 100,000 people in total.

This major presence on the high street has continued to grow their business, with a particular focus on delivering a continued value and excellence to their customers.

The Challenge

Prior to working with ServiceNow and Inetum UK&I, the customer’s IT asset management processes were mainly manual, with heavy use of spreadsheets and multiple asset management tools. The responsibility for managing assets was often sitting between themselves and their suppliers, which lead to a lack of visibility and control of their data. The team were working with no automation either: this meant an increased risk of error, poor communication between departments and wasted time spent manually reporting. This needed to be addressed urgently, as the size of the company and the focus on the high street made it imperative to establish consolidated processes and a single source of truth.

Being a large high street focused brand meant that they were dealing with 390 locations, five data centres, more than 10,000 infrastructure-related hardware assets, and over 500 different types of software. These figures are indicative of the immense responsibility for Inetum UK&I on this project.

The customer needed a single tool capable of collecting and managing all types of hardware and software assets, and making the information available to technology functions so that it could support a multitude of often critical business decisions.

Inetum UK&I were engaged to transform the customer’s IT Asset Management (ITAM) and IT Operations Management (ITOM) capabilities.

In terms of ITAM, the customer’s main needs were to be able to:

Manage and maintain all current and future IT asset information, which included a single source CMDB (Configuration Management Database)
Develop and design thorough, robust processes to support the ITAM Service
Establish a team to run the service once fully implemented

For ITOM, the main needs were:

An automatically populated CMDB, with quality data providing real-time visibility into their infrastructure and services
Reduce and prevent service outages by understanding business service relationships
Maintain service health and optimise cloud spend

“ServiceNow was the stand out option as the best fit for our business needs during our RFP process. Although our immediate need was to deliver an IT Asset Management service with associated tooling and processes, we recognised ServiceNow as the platform that would best fit us strategically as we continued to mature and transform our service management services.”

Service Assurance Manager for the brand

The Solution

Inetum UK&I implemented ServiceNow’s IT Asset Management module for both Hardware Asset Management (HAM) and Software Asset Management (SAM), as well as the IT Operations Management suite of processes which focused on infrastructure discovery and business service mapping. In close collaboration with the customer, we delivered a CMDB with configuration management and hardware asset management processes as a single phase of work, as these are often highly dependent on each other. This allowed for data cleansing to be done only once for both processes and ensure quicker time to value for the customer as a result. Inetum UK&I then leveraged these processes to deliver a scalable and robust Software Asset Management process, and used the quality data in the CMDB to provide real-time visibility of the true state of play regarding licence compliance across their software estate.

Inetum UK&I designed, configured, and deployed various Discovery probes and patterns on several configuration item classes, which included Windows devices, servers, network switches and firewalls, along with AV devices and telephony assets. These capabilities continue to update the Configuration Items (CIs) in the customer’s CMDB in a timely fashion, ensuring real-time up-to-date information about their infrastructure and the relationships between its different elements.

We also worked closely with the retailer’s third-party partners to validate the captured information and, where required, made configuration changes as per specified requirements. The Inetum UK&I team configured multiple Discovery patterns to accommodate any additional requirements around bespoke infrastructure or innovative configurations on systems.

To further help deliver quicker time to value, Inetum UK&I carried out integrations with the following systems to populate hardware and software information:

Microsoft SCCM
Workspace ONE
OneStop
Aruba
EPOS supplier asset register

The Benefits

The customer has seen huge performance and efficiency improvements since implementing ServiceNow ITAM and ITOM. These include:

No more reliance on manual Excel reporting thanks to the on-demand reporting capabilities of ServiceNow
Single point of entry for inventory, removing the risk of duplicating assets and workloads
Complete visibility of the CMDB, allowing them to manage their EUC and infrastructure estate more effectively
New transparency on how their IT is being utilised to ensure maximum ROI
Reduction of re-work now that all information is captured in one place
Full visibility of software licence consumption, expenditure, and effective licence positions for key vendors
Comprehensive dashboards showing critical information and statistics at a glance, allowing quick resolution of issues, forward planning and the ability to monitor trends over time
Inetum UK&I have recently upgraded the customer to the Rome release; already, they can take advantage of additional product capabilities without the need for any additional configuration

One of the main advantages of running infrastructure discovery with ServiceNow Discovery is that it’s native to the platform, meaning no further integrations are needed before benefits can be realised. This has given the retailer a total view of their operations footprint across on-premises data centres, delivery depots, offices, and cloud providers.

Another area that has seen significant improvement is the customer’s application services. The service maps that Inetum UK&I have created through ServiceNow Service Mapping provide views of these components that are easy to understand, and make sure all stakeholders (whether business or technical) are always on the same page. In turn, this has allowed the customer to make informed decisions quickly, diagnosing problems and prioritising them based on business impact.

“Inetum UK&I’s flexibility was key to this relationship, understanding our requirement for a service and not just an application, offering advice on best practise and helping us adapt this to our specific needs. Although deliverables were clearly outlined, Inetum UK&I were accommodating throughout, appreciating the learning and growing journey we were on. As we continue to transform our ways of working, we look forward to continuing our working relationship with Inetum UK&I.”

Service Assurance Manager

The Future

The retailer is planning the migration of their IT Service Management (ITSM) processes to ServiceNow to further leverage the benefits of their new CMDB and Asset Repository. This provides a rare but fantastic opportunity for the customer as traditionally organisations will migrate ITSM before addressing CMDB and Asset Management as a second phase. Inetum UK&I are also providing a platform management service that helps train and develop internal capabilities for the customer, to ensure they can be self-sufficient in the future if required.

For more information and a free consultation on how Inetum UK&I could potentially help your business, please contact one of the team.

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Oracle Redwood: The Future of User Experience in ERP

Jennifer Lawinski — Fri, 14 Mar 2025 16:37:04 +0000

If you’re an Oracle Cloud Applications user, you’ve probably heard about Oracle Redwood—but what does it mean for you? Redwood is Oracle’s next-generation user experience (UX) design, built to create a more modern, intuitive, and productive interface across its cloud applications. This update isn’t just a cosmetic refresh—it’s a fundamental shift in how users interact with Oracle’s ERP, HCM, and CX platforms.

What Is Oracle Redwood?

Oracle Redwood is a new design system and UX philosophy that Oracle is rolling out across its cloud applications. It aims to make enterprise software as user-friendly as consumer apps, with:

A sleek, modern design featuring updated colors, layouts, and typography.

AI-driven automation to streamline workflows and reduce manual tasks.

Embedded analytics that provide real-time insights within the user interface.

Personalized experiences that adapt to individual roles and preferences.

For business technology end users, this means a faster, smarter, and more enjoyable experience when using Oracle applications.

How Does Redwood Benefit ERP Users?

If you rely on Oracle Cloud ERP for financials, procurement, or supply chain management, Redwood will bring several enhancements to your daily tasks:

Intuitive Navigation: With a cleaner layout and improved menu structure, Redwood reduces clicks and makes it easier to find what you need.

Smart Automation: AI and machine learning will automate routine tasks like invoice matching and approvals, helping you focus on strategic work.

Better Collaboration: Embedded chat and teamwork features allow seamless communication within the application.

Consistent User Experience: Whether you use Oracle ERP, HCM, or CX, the look and feel will be uniform, reducing training time and improving adoption.

When Is Redwood Coming?

Oracle is rolling out Redwood gradually across its cloud applications, with some features already available and more coming in future updates. While the transition will take time, Oracle is ensuring a smooth and user-friendly adoption process for businesses.

Preparing for the Change

To get ready for Redwood:

Stay informed: Keep up with Oracle’s announcements and updates.

Leverage training resources: Oracle and its partners, like Fudgelearn, offer guidance to help users navigate the transition.

Encourage user adoption: Start exploring Redwood’s features early to maximize efficiency.

How Fudgelearn and ClickLearn Can Help

Adapting to Oracle Redwood’s new interface and features may require structured learning and ongoing support. That’s where Fudgelearn’s partnership with ClickLearn comes in. ClickLearn specializes in digital adoption and automated training solutions, ensuring that businesses can onboard employees faster and minimize disruption during software transitions.

To help organizations prepare for Redwood, Fudgelearn hosted a webinar in collaboration with ClickLearn. This session provided a full insight into the capabilities of using ClickLearn and Fudgelearn for your user-adoption and Oracle training needs. By leveraging ClickLearn’s automation, businesses can ensure their teams quickly adapt to Redwood’s new UX without losing productivity. You can learn more about the webinar here:

Watch The Future of User-Adoption and Training Webinar.

Oracle Redwood is more than just a design update—it’s a transformative step toward a smarter, more user-friendly ERP experience. With the right training and digital adoption strategy, businesses can ensure a seamless transition and unlock the full potential of Oracle’s latest innovations.

What this means for ERP Insiders

Get ready for Oracle Redwood. By watching the Fudgelearn and ClickLearn webinar, ERP end users will gain practical insights and hands-on strategies to navigate Oracle Redwood’s new UX, learn how to automate user training, reduce onboarding time, and access interactive guides and e-learning materials that streamline adoption, ensuring a smooth transition with minimal disruption, while also discovering how ClickLearn’s powerful digital adoption tools can enhance productivity, efficiency, and user confidence in leveraging Redwood’s AI-driven automation and intuitive interface.

Optimize your transition with training. Updating to Oracle Redwood will require comprehensive training like Fudgelearn’s to ensure ERP users can seamlessly adapt to its modernized UX, AI-driven automation, and embedded analytics, reducing confusion and downtime while maximizing efficiency, as the shift introduces new navigation, workflows, and productivity tools that demand structured learning to fully leverage, making expert-led training essential for smooth onboarding, minimizing disruptions, and empowering teams to effectively use Redwood’s intuitive, role-based experience for enhanced business performance.

See the benefits of Oracle Redwood. Oracle Redwood offers ERP end users a modern, intuitive interface with AI-driven automation, embedded analytics, and personalized workflows, making daily tasks more efficient and user-friendly, ensuring businesses can fully leverage Oracle Cloud ERP’s capabilities with a smarter, more engaging experience.

The post Oracle Redwood: The Future of User Experience in ERP appeared first on ERP Today.

Best Practices for SAP Automation – A roadmap for building success from the inside

Ashley Barrington — Mon, 10 Mar 2025 10:00:51 +0000

Who’s this eBook for and why should you read it?

Every successful digitization initiative starts with a plan and a map to align people, processes, and technology—whether you’re optimizing a single process in your department or looking to make a more significant impact across your organization.

If you’re responsible for improving SAP automation processes and data quality, this eBook is for you. You’ll learn the questions to ask and best practices to follow at each step of your journey to ensure you get both faster processes and better data—and ultimately achieve your business goals.

Click to Read

The post Best Practices for SAP Automation – A roadmap for building success from the inside appeared first on ERP Today.

Automating Complex SAP Processes in SAP ECC and SAP S/4HANA

Ashley Barrington — Mon, 10 Mar 2025 09:54:57 +0000

Whether you are using SAP ECC or SAP S/4HANA, the complexity of managing data in SAP can be slow and error-prone. Even with advanced capabilities such as the HANA database and Fiori, the processes you use to run your business continue to present challenges. One way companies are overcoming these challenges is through automation.

In this session we will discuss:

Why automation is more important than ever
What automation looks like in both SAP ECC and SAP S/4HANA
How emerging technologies are going to play a role in the future of automating SAP processes

Click to View Webinar

The post Automating Complex SAP Processes in SAP ECC and SAP S/4HANA appeared first on ERP Today.