Building custom applications for a FTSE 100 financial services organisation

The Challenge

A large Financial Services organisation needed to enable their finance department to gain understanding on whether they were delivering a good quality service in a timely manner to its internal stakeholders and external partners. The team were struggling to even confirm which deliverables were overdue or no longer necessary. In some cases, status reports were often two weeks (or more) out of date when presented.

The Solution

The business recognised these challenges were the result of organic process growth and acquired companies being bolted onto the department instead of onboarding into a standardised service delivery model. Additionally, they appreciated the need to move from unstructured email communication channels to a standardise workflow based approach, which would introduce simple, intuitive processes that would only be easily accessible to the business users.

The Benefits

• Complete removal of archaic manual processes (query emails and tracking spreadsheets)
• A significantly enhanced user experience through the provision of upfront knowledge
• A fit-for-purpose approvals process and automated decisioning
• Reduction of re-work now that all information is captured in once place
• Improvement to visibility of information on the status of processing requests, now accessible to the management team
• Improvement of operational efficiency and reduction of cycle times
• Reinforced support for organisational change
• Provided operational teams with transparency on business processes