This article provides ten essential strategies for establishing an effective software testing function within organizations, emphasizing the importance of aligning testing with business processes, creating comprehensive test cases, facilitating user-friendly testing experiences, and integrating with development teams.
Setting up a software testing function at any organization can feel daunting. There’s so much to organize, lots of people to corral, and deadlines to meet.
If you’ve spent any time on our website, you’ll know that we’ve spent decades helping organizations do incredible things with testing. In this article, we’re sharing ten fundamental ideas that should help anyone involved in testing, whether it’s a one-man testing team in a small business to an enterprise testing team, feel confident that they’re on the right track.
Don’t think about software. Think about business processes
Though most of the time it’s software updates you’re testing, it’s vital to remember that the software in your organization exists to support the various business processes you have. So your testing process isn’t about asking “does this software work?” It’s about asking “do our business processes still work with this new software?”
Remember, any software update released to you from a third party can generally be relied on to be functionally stable. You’re not looking for bugs in the software as much as you’re looking for bugs in your business processes as a result of the update.
Make sure you’ve completely captured all your business processes
Can you list all the processes that your business has? If so, how sure are you that you’ve got all of them?
If you’re sure, are you really sure? OK then, give yourself a pat on the back.
My point is that if you accidentally miss a business process that a software update affects, you run the risk of letting a business-breaking bug through into production. There’s no real way around this – you need to spend time with every part of your organization, documenting the various processes they have – and the iterations of them. For instance, your shipping process might follow different steps if the product is being shipped internationally instead of domestically – you need to check both versions of that process.
Create and maintain test cases
A test case is a set of instructions that you can give to a manual tester that enable them to properly test a business process. They drive most modern testing efforts, letting you know if you’ve got the right level of test coverage, and how your testing is progressing.
How detailed a test case needs to be is a topic of some debate. It’s not uncommon to see long spreadsheets with individual steps saying “click here”, “type this into that field,” and so on – with check boxes to validate every single step. That’s comprehensive, but it’s painful to build, even more painful to update if the process changes – and chances are that the business users who are following the test case already know the process in detail anyway.
Modern testing tools often enable you to capture business processes through screen recordings and screenshots, which can then be easily converted into test cases that don’t go overkill on the detail, but still give your tester enough specificity to do a good job.
Consider whether you need test data
Often, as well as testing the interfaces that business users are working with, you also need to test that data entered is processed properly. In that case, you’ll likely want to create specific test data for your testing.
The advantage of using test data that you’ve created is that you’ll be able to describe exactly what should happen to it (discounts should be applied, orders should be sent to X, Y and Z applications, and so on). This makes it easier for testers to validate that everything has happened as it should.
Make tests easy for users to complete
Sounds obvious, but it often gets forgotten in the drive to have comprehensive test cases and detailed tracking. Especially if you’re working in spreadsheets.
The key here is to look for alternatives to spreadsheets. Our platform, for instance, passively monitors what users are doing as they run through a process, recording every step unobtrusively until the user wants to leave feedback – at which point all they have to do is click on the issue and explain it.
The easier testing is for users to do, the faster and better it will get done.
Have a plan for when things get delayed
Things will get delayed. Someone will be ill; an urgent project will come in that’s more urgent than your testing (outrageous!) No matter how well you plan, things like this will crop up. Knowing what to do about them will help you ride those waves more easily.
For instance, just having a priority list of tests will help you make sure that, when delays happen, the vital stuff doesn’t slip.
Think about how to work with your developers
Technically, software development isn’t testing – but they are vital for completing your software testing on time. After all, your developers are going to fix any bugs your users discover during testing.
The key here is giving testers enough context that they can replicate an issue themselves. A huge source of delay in testing is developers having to go back to testers to get them to replicate the issue- especially if you’re using offshore developer resources working in different time zones to your business users. Screenshots and detailed comments will help here.
Is there a way you can integrate your testing processes with your developers’ tools – automatically raising issues in their environment, for instance?
Remember that ‘bugs’ can take many forms
Functional issues are obviously one of the main foci for your testing – can users do their jobs? But those aren’t the only issues. Other things that you could look out for include:
- Performance-related issues. Does the software work, but very slowly? If so, that could affect how quickly your organization can work.
- Cosmetic issues such as spelling errors, incorrect imagery, and so on. Though they might not stop your business working, they can make the process painful for users – everyone deserves great software.
You need to decide how you’re going to identify those issues (if at all) and pass them to your developers just like functional issues. It’s another area where specialist testing tools can help – especially for analyzing system performance.
Also consider whether you will triage your issues before passing them to developers. Triage adds to your workload, but does allow you to prioritize the order in which your developers deal with bugs.
You need an audit trail
Even if you’re not in a regulated industry like food and beverages, defense and banking, an audit trail is vital for a few reasons.
First, it allows you to perform root cause analysis if any bugs get through into production. Understanding where things went wrong will help you improve your processes, test cases, or testing techniques to prevent it happening again.
Secondly, an audit trail gives you a way to demonstrate to other areas of the business that you’re doing good work. You can show them exactly what tests have been done, when, and what happened. If your organization is new to testing, this could well help stakeholders see the value of testing.
What can you automate next time?
Test automation might be considered quite an advanced skill by some, but with the right tools automation can be done with no technical skills at all. If you already use automation, then you’ll have been thinking about this from the very start of your testing. We’ve put it at the end of the list though, as many people will have to do a round of manual testing first before they can identify which elements of testing can be automated.
Why automate at all, you might wonder?
The answer is that automation tools are much faster than humans – and often therefore cheaper, even after the investment. Consider how many hours one of your salespeople might spend testing your new software. What’s the cost to the business of that person not selling?
When deciding what can be automated, the general rule of thumb is that if you’re not testing a human’s response to a piece of software, you can automate the test. Regression testing is a great opportunity for automation, for instance – and you’ll need to do regression tests every cycle.
Purpose-built tools help you test better
Why not try using applications designed for software testing? Our platform can help you test faster and better than you could without it, but if you’re just starting out on your testing journey, getting the fundamentals right will get you a long way up the ladder (and make adopting platforms like ours easier when the time is right).
Of course, if you feel that the time is right now to think about your testing processes and improving them, you can always click below to get in touch with Original Software and see if we can help.
