Aligning Strategic Consulting with Microsoft’s Technology Stack 

The Microsoft Practice will combine IBM’s deep consulting expertise with Microsoft’s technology portfolio, including Copilot, Azure OpenAI, Azure Cloud, Microsoft Fabric, and Sentinel. The goal: provide business leaders with a unified approach to driving growth, reducing operational costs, and building long-term competitive advantage. 

“IBM Consulting is committed to our clients’ successes and we’re proud to offer them the opportunity of working with an ecosystem of global industry leaders with proven track records of innovation and delivery excellence,” said Mohamad Ali, Senior Vice President and Head of IBM Consulting. “Establishing a dedicated Microsoft Practice is needed to drive meaningful business outcomes for our clients and I look forward to what we will be able to achieve together.” 

The practice will mobilize more than 33,000 Microsoft-certified professionals across IBM’s global footprint. This extensive network will support clients with supercharged innovation spanning cloud, AI, data, and cybersecurity, coupled with enterprise-grade security controls. It also marks the expansion of IBM and Microsoft Experience Zones, where clients can explore solutions hands-on, from initial strategy through to full-scale implementation and optimization. 

Driving Governed AI Adoption Through IBM Consulting Advantage 

A key innovation is the integration of Microsoft’s technology ecosystem into IBM Consulting Advantage, IBM’s proprietary AI-powered delivery platform. Through advanced Copilot integrations, clients can now deploy tailored AI solutions for diverse business needs while maintaining critical enterprise governance and security standards. 

“IBM’s launch of a Microsoft Practice is a pivotal step in our shared mission to empower customers through cloud and AI technologies,” said Nicole Dezen, Chief Partner Officer at Microsoft. “This collaboration unites experts to deliver tailored solutions that will drive innovation and operational excellence, to help businesses unlock new growth opportunities and accelerate business transformation.” 

The Microsoft Practice will also focus on building sector-specific solutions across industries such as retail, consumer packaged goods, government, financial services, and supply chain. It builds on joint successes like IBM Copilot Runway and IBM Consulting Azure OpenAI Services, which are already helping clients operationalize generative AI to unlock new business value and enhance operational efficiency. 

For example, the State of Arizona Department of Child Safety cited IBM Consulting’s support in deploying Microsoft generative AI solutions to streamline case management workflows. “The IBM team helped us implement key Microsoft generative AI solutions that have significantly improved the efficiency of caseworkers, enabling them to focus on what really matters—helping families,” said Frank Sweeney, Chief Information Officer of the department. 

To date, IBM has delivered over 14,000 Microsoft projects globally and offers more than 30 IBM Software products running natively on Microsoft Azure—giving clients seamless access to integrated automation and AI capabilities tailored to their specific needs. 

What this means for ERP Insiders 

Unifying AI and cloud expertise accelerates enterprise transformation. The creation of IBM’s Microsoft Practice reflects a growing demand for integrated AI and cloud services. According to IDC, global spending on AI-centric systems is expected to surpass $300 billion by 2026, while Gartner forecasts that 75% of enterprises will have adopted a digital transformation model built on cloud by 2027. Business leaders should assess how combining IBM’s consulting depth with Microsoft’s AI and cloud capabilities can help streamline transformation strategies and reduce time to value. 

Industry-specific solutions are key to scalable innovation. The new practice will deliver tailored offerings across sectors like government, retail, and financial services—industries where legacy systems and regulatory pressures often slow progress. Research from Accenture shows that 91% of executives believe industry-specific AI solutions will create competitive advantage in the next two years. Decision-makers should prioritize consulting partners who understand both the technological landscape and the nuances of their sector. 

Enterprise-ready AI integration improves operational efficiency. By embedding Microsoft Copilot and Azure OpenAI tools into IBM’s AI-powered delivery platform, the practice offers secure, governed AI deployments at scale. McKinsey estimates that generative AI could add up to $4.4 trillion in global productivity gains annually. Leaders should take advantage of pre-integrated, enterprise-grade platforms like IBM Consulting Advantage to safely accelerate AI adoption and drive efficiency gains across core business operations. 

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At the same time, Veolia found itself struggling with a Shared Service Center (SSC) serving 30 entities of the group, performing inefficient legacy operations as it was to post incoming invoices. It was time for something to change, but its Czech team in charge of invoice processing was too big and inflexible, with the process being fragmented across entities. For this reason, the SSC decided to launch a new vision of unified invoice navigation and centralize its process, increasing digitization with the help of Rossum, an AI-first platform for end-to-end transactional document processing.

Enhancing the process with RPA and AI

The SSC leadership began by convincing all stakeholders that an overhaul of the internal process held great potential, with the company then embarking on its collaboration with transactional document automation company, Rossum.

However, the assignment wasn’t like any other; Veolia’s SSC director Ondrej Beranek, explained to ERP Today that the cohort of accountants working in the SSC consisted of people who have been in the profession for a very long time. “It’s important to say that most of the accountants had been working in that position since the time I was born and that’s over 50 percent of them. So to change their way of thinking was the hardest thing in the beginning.”

Before the proof of concept (POC), the accountants printed all documents they received as standard. But after the POC demonstrated that the new plan was solid, the team was able to cut this down and the team now openly communicates to its vendors that they don’t accept anything else except electronic invoices – no matter the particular file format.

Partnering up with Rossum on a new unified invoice navigation process, the chosen solution involved invoices arriving in a centralized entity-specific email inbox managed by a UiPath robot and built by the robotic process automation (RPA) consultancy InnovationPath.

The company started using RPA to extract information from invoices such as due dates, as well as an AI tool they call ‘Artificial Accountant’, with Rossum helping train other AI additions to facilitate auto accounting.

The solution was a UiPath robot built by RPA consultancy InnovationPath.

“As a result, we cut the necessity to print,” Beranek says. “Previously the rate was above 80 percent; we are now oscillating between 4 and 6 percent of paper invoices that we still accept from new vendors. But we are pushing them hard to send them via email. It’s getting better and better, but it is most difficult when it comes to invoices from manual labor”.

Although not initially sold on the idea of AI as part of their daily work, when the senior accountants got familiar with the new approach and realized its benefits, they openly embraced the changes. At the same time, Veolia’s AI Associates (the most technically savvy group of former data entry clerks) started operating mainly in Rossum’s validation interface to quickly review documents and handle any exceptions from the norm.

Rossum’s final output is a standardized EDI message which is paired with the other email attachments and sent to each entity’s downstream ERP.

The numbers don’t tell the full story

While continuing to enable Veolia’s work with an overwhelming number of vendors – 60,000  in the Czech Republic alone – the new system has also decreased the need for further clarifications and one-to-one phone calls with vendors, further streamlining the process.

As time went by and some of the accountants reached their pension age and retired, the newcomers were also taught the same process with no impediments, continuing on the same strategy.

In another crucial step for the team, Veolia was able to rework its structure and continue to change the way it treats invoices, with the accountants having time to specialize in high-impact accounting tasks. At the same time, partnering with a foundation in the Czech Republic, the team welcomed new employees from disadvantaged backgrounds, such as people with disabilities that impacted their ability to perform traditional labor and therefore empowered to make a stable living.

This new cohort of mostly remote workers was equipped with laptops and specialized desk equipment as needed to became a valuable part of Veolia’s work. At the same time, the group effort and the work of the AI Associates in the Shared Service Center allowed it to speed up invoice processing by eight times, with time-saving efficiency reaching up to 87.5 percent.

Beranek says that the strategy followed goes to show that when implementing a solution, it’s not just the technology and the numbers that make a difference, “It’s actually change management and convincing people to change their ways” to achieve extraordinary results.

Why this matters for ERP insiders?

In its quest to enhance efficiency and streamline operations, multinational utility leader Veolia has redefined its invoice processing practices. By integrating cutting-edge AI and robotic process automation (RPA) tools, the company has modernized its Shared Service Center (SSC) while fostering inclusivity and sustainability. Veolia’s partnership with Rossum exemplifies how digital transformation can deliver remarkable efficiency gains and unlock new potential for employees.

Key Takeaways

1. Leveraging AI and RPA to revolutionize processes

Veolia’s SSC, which previously relied on fragmented and manual invoice processing methods, collaborated with Rossum to centralize and digitize operations. Using AI-driven tools like Rossum’s “Artificial Accountant” and RPA workflows designed by InnovationPath, the team automated tasks such as extracting invoice data and routing EDI messages to downstream ERP systems. These solutions reduced the need for paper invoices from over 80 percent to less than 6 percent, while enabling faster, error-free processing across 30 entities.

2. Change Management: The heart of digital transformation

The transformation process required a cultural shift within the SSC, where many accountants were initially skeptical about adopting AI. Through proof of concept demonstrations and hands-on training, employees came to embrace the new system’s benefits. Veolia also empowered its team by creating the role of AI Associates, which allowed former data entry clerks to oversee AI validation and handle exceptions, further solidifying the solution’s effectiveness.

3. Inclusive growth and long-term benefits

Veolia’s efforts extended beyond technology. By partnering with a Czech foundation, the SSC welcomed employees from disadvantaged backgrounds, offering remote work opportunities and specialized support. This inclusive approach contributed to the SSC’s remarkable achievements, including an 87.5 percent increase in time efficiency and an eightfold boost in invoice processing speed. The new system also enabled accountants to focus on high-impact tasks, enhancing their roles while ensuring seamless onboarding for new hires.

Veolia’s experience underscores that digital transformation is as much about people as it is about technology. By investing in change management, inclusivity, and innovative tools, the company has set a benchmark for modernizing shared services while fostering a more adaptive and equitable workforce.

The post Veolia’s Invoice Processing Rehaul appeared first on ERP Today.

Understanding the Impact of Redwood 

Redwood represents a transformative shift in Oracle’s user interface and user experience. With its intuitive design language, embedded AI guidance, and streamlined navigation, Redwood aims to enhance productivity and efficiency across the enterprise. However, this upgrade doesn’t come without challenges. Each quarterly release may introduce new workflows, functionality changes, and altered navigation paths that directly affect how users perform their daily tasks. 

Without a clear understanding of how these changes impact business processes and user behavior, organizations risk decreased productivity, frustration among employees, and even compliance missteps. That’s why continuous learning is essential—not just around the release date, but as an embedded part of an organization’s Oracle strategy. 

A Tiered Learning Approach for Business Readiness 

Fudgelearn, a specialist in Oracle Cloud training, offers tailored learning programs that align closely with the scale and nature of each quarterly release. Their approach to continuous learning is designed to address varying levels of impact across roles and departments. 

For low-impact changes, Fudgelearn provides self-paced e-learning modules and microlearning sessions that employees can access on demand. These are ideal for minor interface adjustments or enhancements that don’t significantly alter business processes but still require user awareness. 

When updates introduce moderate changes to business processes, Fudgelearn offers guided virtual sessions that walk users through specific workflows, ensuring they understand new logic, reporting options, or approval processes introduced with the release. These sessions are structured to deliver clear, contextual learning while minimizing time away from core responsibilities. 

For significant transformations—such as those expected with Redwood—Fudgelearn delivers high-touch instructor-led training and change management workshops. These include deep dives into affected business functions, role-based learning paths, and simulation-based practice to build confidence and capability. Importantly, these sessions are customizable, allowing organizations to focus training where the impact will be greatest. 

Embedding Continuous Learning into Release Management 

Continuous education isn’t just a one-off effort surrounding major releases. Fudgelearn encourages clients to embed learning into their quarterly release management cycles. Their Learning-as-a-Service (LaaS) model ensures that updated learning materials are always available in sync with Oracle’s release schedule. This proactive approach allows IT and business leaders to prepare users in advance of changes, reducing help desk tickets and accelerating time-to-productivity. 

Moreover, Fudgelearn’s ongoing partnership with clients means training content evolves alongside their Oracle environment, taking into account past configurations, customizations, and usage patterns. This ensures a higher ROI on Oracle investments and a smoother experience for end users. 

Preparing for 25C and Beyond 

The 25C release marks a pivotal opportunity to advance usability, efficiency, and innovation across Oracle Cloud Applications. But realizing these benefits requires more than technical readiness—it demands a strategy for continuous learning that adapts to change, empowers users, and mitigates operational risk. 

With expert-led, role-specific training and a scalable learning model, Fudgelearn equips organizations to not just survive quarterly Oracle updates, but to thrive through them. 

You can schedule a time to learn more about Fudgelearn’s services here: Schedule a call with Fudgelearn 

What This Means for ERP Insiders 

Align training strategy with impact level of Oracle updates. Research from McKinsey & Company shows that 70% of digital transformation initiatives fail due to lack of user adoption, often stemming from inadequate training. By segmenting your approach—using e-learning for low-impact changes and instructor-led training for major shifts like Redwood—you can significantly improve adoption rates and reduce friction during transitions. 

Embed continuous learning into your release management cycle. According to Deloitte, organizations that implement continuous learning strategies are 46% more likely to be first to market and 92% more likely to innovate effectively. Integrating Learning-as-a-Service (LaaS) with partners like Fudgelearn ensures your workforce stays agile and well-prepared with every Oracle quarterly release, turning system updates into strategic advantages. 

Use proactive training to reduce risk and improve adoption. IBM reports that every dollar invested in training results in $30 in productivity gains. Proactively training users before the release of Oracle 25C and beyond minimizes downtime, decreases support ticket volume, and ensures employees quickly adapt to new workflows—accelerating your ROI and reducing operational risk. 

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As Marc Jeschonneck, global assurance digital leader at EY, puts it, “The rapidly changing ecosystem – from geopolitical risks to transforming business models – is at the heart of what auditors face today”. This influences auditors’ move to adapt to environments shaped by volatile global events and swift business transformations. Identifying and addressing key risks in the field is becoming crucial, as is aligning auditing practices with new business models.

Adding to this complexity are changing expectations from clients and professionals alike. Jeschonneck emphasizes the dual pressures: “Clients expect auditors to not only reduce the burden of routine tasks but also steer them through transformations.” Similarly, younger professionals, particularly Gen Z, demand a modernized approach that leverages advanced tools and aligns with their digital-first mindset.

Technology as a catalyst

The adoption of advanced technologies in auditing is progressively transforming the way auditors operate. As noted by Paul Goodhew, global assurance innovation and emerging technology leader at EY, his organization is currently “undergoing a $1bn transformation in technology for our people and clients”. Technologies like AI, blockchain and advanced data analytics are reshaping the profession, enabling auditors to better understand client risks, optimize processes and provide insights with unprecedented speed and accuracy.

Unsurprisingly, generative AI has emerged as a key priority in the field as Jeschonneck explains, “While many clients are still at the early stages of adopting AI, its potential in forecasting, transaction matching and document intelligence is undeniable”. For auditors, AI presents an opportunity to enhance the accuracy of financial reporting and streamline processes, freeing up professionals to focus on higher-value tasks.

Another technology once seen as a disruptor, blockchain, has now found its niche in auditing digital assets. “We need to understand and audit digital assets as part of our procedures,” says Goodhew, with EY’s blockchain analyzer becoming an example of how auditors are leveraging technology to manage emerging risks and opportunities.

Risks in emerging technologies

While advanced technologies offer various new opportunities, they also bring risks that auditors must stay alert for. From cybersecurity threats to AI-generated errors, the stakes are high. Discussing this, Goodhew highlights the importance of governance frameworks, noting, “AI’s risks – such as explainability, hallucinations and regulatory compliance – must be managed carefully”.

In a bid to address these challenges, EY has developed the Assurance AI Framework, which incorporates principles of responsible AI to guide auditors in identifying and mitigating risks. As Jeschonneck points out, “We spotted the need for auditors to have a pragmatic yet comprehensive framework to address emerging risks”.

Moreover, auditors must keep pace with global regulatory requirements, such as the EU AI Act, which demands robust compliance measures. By integrating technology risk management into their workflows, auditors can proactively address potential vulnerabilities while maintaining trust with clients and stakeholders.

Tools and training for the future

Technology integration in auditing is supported by robust tools and training programs. For example, EY’s Canvas and Helix platforms provide auditors with advanced workflows and data analytics capabilities. Goodhew shares an example: “Canvas AI compares risks across engagements and uses external data to recommend adjustments to audit strategies.” Such tools empower auditors to make data-driven decisions, enhancing efficiency and accuracy.

To prepare auditors for emerging technologies, EY involves professionals in the development and testing of new tools. “We’ve engaged 10,000 auditors in testing technology,” says Jeschonneck. Programs like digital badges and specialized networks further equip auditors with the skills they need to thrive in a tech-driven environment.

Another standout initiative is EYQ Assurance Knowledge, a generative AI-powered tool that integrates with EY’s knowledge base, which Goodhew explains “enables auditors to quickly access relevant methodology and standards, saving time and ensuring accuracy”.

Balancing opportunities and risks

The integration of advanced technologies into auditing is both a challenge and an opportunity. Cybersecurity, sustainability and cost optimization are key considerations as auditors navigate this new landscape. For this reason, Jeschonneck cautions that “Technology brings opportunities to optimize processes and meet client demands, but it also requires us to deeply understand and address emerging risks”.

For auditors, the future may lie in embracing these advancements while maintaining the principles of governance, risk management and security. By leveraging technology responsibly, auditors can not only meet the evolving needs of their clients but also contribute to a more resilient and transparent financial ecosystem.

Advanced technologies are transforming auditing, offering tools to address complex challenges and unlock new opportunities. With robust frameworks, continuous learning and a commitment to innovation, auditors are well-equipped to navigate the ever-changing landscape and build a sustainable future for the profession.

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The collaboration will extend Accenture and Google Cloud’s joint Generative AI Center of Excellence (CoE) to Saudi Arabia to make its solutions, products and assets, including generative AI agents, available to local organizations.  

“Being ready for continuous reinvention hinges on a modern digital core to rapidly seize every opportunity. We’re expanding our joint Accenture and Google Cloud Generative AI CoE to bring new capabilities to the region and transform how Saudi organizations can reinvent products, services and experiences,” said Dr. Majid Altuwaijri, Kingdom of Saudi Arabia chair and country managing director at Accenture, in a statement.  

“Our partnership with Google Cloud aims to help clients in Saudi Arabia accelerate business outcomes in new ways. We are unique because our strategy brings together key stakeholders to pioneer digital sovereignty and to develop systems that are not only secure and compliant but also resilient and future ready,” he said.  

Experts from both companies will work with clients to identify use cases and rapidly develop and scale them, enabling organizations to benefit from the advantages of generative AI while maintaining security and compliance through Google’s Dammam cloud region. 

 “Organizations need the combination of leading technology and services expertise to successfully deploy generative AI,” said Bader Almadi, general manager of Google Cloud in Saudi Arabia. “With Google Cloud’s advanced capabilities and Accenture’s industry expertise, customers will have access to the resources needed to plan, deploy and optimize generative AI projects.”   

In addition to its technology initiatives, this partnership will also help foster local talent in the region, and include hackathons, training programs and hands-on lab environments. The adoption of generative AI has the potential to increase the nation’s gross domestic product (GDP) by 4%, according to a recent report from the Saudi Data and Artificial Intelligence Authority and Accenture. 

What this means for ERP Insiders 

AI is driving growth in Saudi Arabia. AI initiatives are crucial for Saudi Arabia as they align with Vision 2030, driving economic diversification and reducing reliance on oil. AI enhances efficiency across industries like healthcare, finance, and smart cities, fostering innovation and global competitiveness. It also supports workforce development by equipping citizens with future-ready skills. Additionally, AI-powered solutions improve government services, security, and sustainability efforts. This week ERP provider IFS also announced that it is partnering with Saudi Business Machines (SBM) to extend its footprint in the region. 

Organizations are seeing the benefits of AI. At a pivotal time for digital transformation, organizations are leveraging sovereign cloud and generative AI to drive innovation. In Saudi Arabia, the General Organization for Social Insurance (GOSI) exemplifies this shift, using AI to enhance social insurance services for customers and their families. With a commitment to innovation and excellence, GOSI built a secure, scalable AI environment on cloud technology. This initiative empowers developers and researchers to experiment with cutting-edge AI models, delivering tangible outcomes and extending the value of AI across its operations. 

Generative AI is fueling ERP market growth. Generative AI is transforming the ERP market by automating workflows, enhancing data-driven decision-making, and improving user experiences. AI-powered ERP systems analyze vast datasets to generate insights, optimize resource allocation, and predict market trends. This results in greater efficiency, cost savings, and faster response times for businesses. Additionally, AI-driven automation reduces manual workloads, allowing employees to focus on strategic tasks. As companies seek smarter, more adaptive ERP solutions, generative AI is fueling market growth and reshaping enterprise resource planning. 

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To assist Oracle Cloud ERP with providing an even stronger foundation for financial management and help law firms fully utilize Oracle ERP, Accelalpha, an IBM Company, has created the Accelalpha Extend Suite – a solution designed to tackle the unique demands of the legal industry.

Addressing key challenges

As part of the nature of their work, law firms deal with complex billing models, requiring systems that can support hourly, flat-fee, contingency and retainer-based billing. We hear from Accelalpha about how the Extend Suite can provide extra value to law firms with Work-in-Progress (WIP) management, automated e-billing and real-time invoice adjustments. 

By combining Oracle’s leading enterprise technology with Accelalpha’s expertise, this suite is setting new standards for practice management, financial efficiency and strategic insights.

Tailored for legal excellence – The Accelalpha Extend Suite isn’t just another ERP system, it’s a fully integrated, legal-centric platform designed to address the complexities of modern law firms. With pre-configured workflows and reports for professional services, the suite empowers firms to streamline their operations from matter lifecycle management to WIP billing and trust accounting.

Simplifying billing and revenue recognition – One of the suite’s standout features is its ability to transform the traditionally labor-intensive billing process. By automating tasks such as invoice creation, tax calculations and compliance checks, law firms can expedite billing cycles, reduce manual errors and recognize revenue faster. The flexibility to handle complex fee arrangements – ranging from fixed fees to hybrid models – makes it an invaluable tool for modern legal practices.

Data-driven decision-making – Oracle’s analytics and reporting capabilities provide real-time insights into every aspect of a firm’s operations. From monitoring key performance indicators to forecasting financial outcomes with scenario modeling, the suite enables smarter decision-making aligned with firm objectives. This level of transparency and foresight empowers leaders to focus on client satisfaction and long-term growth.

Security and compliance – Built on Oracle’s next-generation Cloud Infrastructure, the Accelalpha Extend Suite ensures robust data security. Its measures protect sensitive client and firm data while adhering to global compliance standards. This is particularly critical for law firms handling confidential information across jurisdictions.

Streamlined integration and scalability – The suite’s seamless integration with Oracle’s Financial, HCM and Billing modules creates a unified platform that eliminates the need for multiple, disjointed systems. Its scalability means it can support law firms of any size, adapting to their growth and evolving requirements without disruption.

Enhanced user experience – With an intuitive interface and powerful automation tools, the Accelalpha Extend Suite simplifies day-to-day tasks for fee earners and administrators alike. Its single-dashboard approach consolidates vital information, making it accessible across devices for increased productivity and responsiveness.

Partner in innovation – Oracle’s commitment to continuous innovation ensures that the Accelalpha Extend Suite remains future-ready. Regular updates, backed by Oracle’s world-class support, keep firms at the forefront of technological advancements such as AI, machine learning and digital assistants.

For law firms striving to optimize operations, enhance client service and secure their position in a fast-evolving industry, the Accelalpha Extend Suite can be more than an ERP solution but a strategic advantage. 

What it means for ERP insiders

In the highly regulated world of legal practice, precision, transparency and operational efficiency are paramount. Oracle Cloud ERP, complemented by Accelalpha’s Extend Suite, offers a comprehensive solution tailored to the legal industry’s unique challenges. Here’s how this partnership addresses critical pain points for law firms:

• Streamlined billing:
  • Support for diverse billing models, including hourly, flat-fee, contingency, and retainer-based structures.
  • Work-in-Progress (WIP) management and automated e-billing for real-time invoice adjustments. 
• Simplified time tracking:
  • Mobile-friendly tools for seamless logging of billable hours and expenses.
  • Integration with Oracle Cloud ERP ensures timely, accurate billing and fosters client trust. 
• Enhanced financial insights:
  • Tailored dashboards and analytics offer real-time visibility into cash flow, resource allocation, and profitability.
  • Data-driven decision-making supports firm growth and operational efficiency.

By combining Oracle Cloud ERP’s robust financial foundation with Accelalpha Extend’s industry-specific enhancements, law firms can overcome legacy system limitations, streamline operations and enhance user satisfaction in an increasingly complex legal landscape.

The post How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs appeared first on ERP Today.

By becoming a Certinia partner, PwC can tap into these tools and share them with its users, expanding reach and impact through PwC’s client network. This development is hoped to deliver added value to project execution, data-driven insights to businesses internationally.

Greg O’Sullivan, vice president of global partner alliances and channels at Certinia, expressed his enthusiasm for the partnership “to help the world’s highest-stakes service enterprises embrace new opportunities, improve project predictability and achieve meaningful results.” He added: “Together, Certinia and PwC are well-positioned to redefine enterprise success in the years ahead.”

With a client base across 149 countries and more than 180,000 organizations, in recent years, PwC has solidified its reputation as a trusted advisor, guiding businesses through change and helping them unlock new opportunities for growth and innovation. 

PwC’s network of client businesses increasingly looks to their Professional Services Organizations (PSOs) as essential profit centers. According to the recent ‘2024 Global Service Dynamics Report’, 99 percent of surveyed companies expect their PSOs to play a significant role in achieving business goals, making it more essential to run these teams optimally.

Certinia’s portfolio also aligns with PwC’s commitment to operations, equipping organizations with Professional Services Automation, customer success and ERP Cloud solutions to boost project outcomes and anticipate business needs.

The new collaboration is expected to help bring certainty to the services sector while strengthening Certinia’s vision to empower service-based enterprises with robustness. Today, the company supports over 1,450 users, including industry leaders like Salesforce, Cisco and Dell.

In another recent development, Certinia joined Salesforce’s Agentforce Partner Network, a suite of autonomous AI agents that augment employees and handle tasks, to optimize businesses’ work.

The Agentforce platform aims to transform how companies operate by deploying autonomous AI agents alongside employees, also moving beyond traditional copilots and chatbots to facilitate autonomous reasoning and decision-making capabilities. 

The post Certinia and PwC team up to help professional service organizations appeared first on ERP Today.

Enterpryze is significantly more affordable than traditional ERP systems, and can offer tailored solutions for various industries, including distribution, manufacturing, retail, and service as well as mobile apps for sales, service, expenses, purchasing, delivery, and more, enabling on-the-go access and task completion.

We are committed to constant innovation, releasing updates with new features and enhancements every month and our development roadmap is heavily influenced by customer feedback and requests for enhancements. We listen!

We aim to take the complexity out of running a business, with a simple user interface and a logical approach to business management and our goal is to give you everything you need to run your business simply and efficiently

Learn More

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The tool made available to all 2,300 PwC UK tax professionals will play the role of an AI assistant generating tax content as part of the delivery of services to clients.

Built on a foundation of PwC UK’s tax expertise, with underlying technology developed by Harvey and OpenAI, it has combined tax and technology skills that promise an AI asset that turns knowledge into outcomes for users.

Laura Hinton, tax, legal and workforce leader of PwC UK, said: “Generative AI is transformative and presents unprecedented possibilities for both our people and our clients.

“Our approach will always be human-led, tech-powered and AI will complement our expertise, allowing our subject matter experts to deliver deeper, more robust and transparent insights to our clients.”

Tax professionals will use the AI assistant tool for cross-referencing as it has been trained on case law, legislation and other underlying sources, together with PwC UK’s IP, with the data regularly refreshed to reflect changes and updates to tax rules.

As a result, the model is said to generate higher quality and accuracy in the tax domain when compared to publicly available Large Language Models, allowing for transparent validation by tax professionals.

“By leveraging the cutting-edge technology of Harvey and OpenAI, we have created a unique AI asset that combines deep tax knowledge with natural language processing and generation capabilities,” Winston Weinberg, co-founder and president of Harvey, commented. “This is a prime example of how AI can augment human expertise and transform the way professional services are delivered.” 

Brad Lightcap, chief operating officer of OpenAI, said: “We’re seeing a surge in the practical application of AI being built on our platform. The innovative AI assistant built by PwC and Harvey is a prime example of AI’s power to supercharge the capabilities of knowledge workers and enhance the customer experience. 

This latest development is part of PwC’s wider strategy to lead the professional services market in the adoption of AI and technology and help users benefit from the changing environment they operate in.

The partnership was first announced in October last year, underpinned by PwC’s adoption of ChatGPT Enterprise for general use within PwC UK. In addition, the collaboration is set to involve HR/Workforce AI models expected to be rolled out in the coming months.

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