Public Sector Archives | ERP Today https://erp.today/industry/public-sector/ The #1 media platform for ERP and enterprise technology Wed, 21 May 2025 15:46:04 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.1 https://erp.today/wp-content/uploads/2021/02/cropped-cropped-cropped-Logo_Black-1-32x32.png Public Sector Archives | ERP Today https://erp.today/industry/public-sector/ 32 32 Transforming Public Sector Operations with Unit4 https://erp.today/transforming-public-sector-operations-with-unit4/ Wed, 21 May 2025 15:46:03 +0000 https://erp.today/?p=130482 Facing rising public expectations and budget constraints, public sector organizations are increasingly adopting Unit4's modern, integrated platform to streamline operations, enhance citizen services, and support digital transformation, with IT spending expected to double by 2032.

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With rising public expectations and tightening budgets, government agencies and public sector organizations face a critical mandate: do more with less—while delivering faster, smarter, and more responsive services. Legacy systems and siloed operations can no longer keep pace with the demands of a digital-first society. To meet this challenge, public sector leaders are turning to modern, agile technologies that not only streamline internal processes but also elevate the citizen experience. Indeed, IT spending in the public sector is anticipated to rise from $9.62 billion in 2023 to $18.29 billion by 2032, according to Global Growth Insights, driven by investments in digital transformation and modernization efforts. 

Unit4 is a major player in this arena, offering a purpose-built platform that empowers public organizations to reimagine how they operate, serve, and adapt in an increasingly complex world. Its platform integrates core capabilities such as Financials, Budgeting and Financial Planning & Analysis, Fixed Assets, Procurement, Human Capital Management (HCM), Payroll, Travel Expenses, and Project Lifecycle Management. This comprehensive suite is delivered through a single, unified system—eliminating siloed tools and rationalizing the back-office technology landscape. 

By consolidating functions on one platform, organizations can reduce the total cost of ownership, increase operational transparency, and improve service reliability. The consistent user experience and centralized data architecture enable faster decision-making, easier compliance with statutory requirements, and better cross-departmental collaboration. 

Unit4 supports digital transformation by automating routine transactions and streamlining back-office functions, allowing organizations to shift their focus toward higher-value, citizen-facing activities.  

“The migration has reduced the time spent on manual routine work, making finance teams more productive, and offering an enhanced user experience,” said Duncan Squires, Finance Systems Manager at Berkshire Healthcare NHS Foundation Trust, which deployed Unit4 ERP in 2020. 

Crucially, Unit4’s flexible architecture supports interoperability with other systems, enabling seamless data integration and simplifying statutory reporting. Its open approach ensures that public sector organizations can evolve their technology stack without disrupting critical operations—an essential requirement in today’s fast-changing environment. 

Modernizing internal systems is only part of the equation. Unit4 also helps public sector organizations build a more engaged, digitally empowered workforce. With embedded tools for talent management, training, and recruitment, the platform supports workforce development and retention initiatives while providing employees with easy-to-use tools that improve productivity and morale. Built-in predictive analytics and contextual insights help decision-makers understand operational dependencies, allocate resources effectively, and adapt to evolving demands. 

“A manager can see that they have spent 60% of their budget, right down to individual cost line items and expenses. They can look at the labor by employee, by team or function. Armed with these insights, they can better plan how to allocate the balance of the budget, ensuring they don’t overspend,” said Tyson Ganske, Finance Planning Manager at the City of Port Moody, British Columbia, Canada, which deployed Unit4 in 2021. 

At the citizen level, Unit4’s platform enables rapid reconfiguration of services to meet changing needs, enhancing agility in areas like healthcare, education, infrastructure, and housing. By automating administrative processes, organizations can redeploy staff and resources to improve front-line services. Importantly, the platform ensures that sensitive data is managed securely and in compliance with relevant legal and regulatory frameworks. 

What this means for ERP Insiders 

Unifying operations on a single platform reduces complexity, improves control, and lowers costs. Many public sector organizations struggle with fragmented systems and siloed processes across finance, HR, procurement, and planning. Unit4’s integrated platform consolidates these functions into a single, cloud-based solution, reducing the administrative burden and IT overhead associated with managing multiple systems. This streamlined architecture enables better data visibility, enhances auditability, and supports more consistent decision-making—while also lowering total cost of ownership through simplified support and maintenance. 

Automation and integration free up resources to improve citizen-facing services. By automating time-consuming back-office processes—such as payroll, budgeting workflows, expense tracking, and compliance reporting—Unit4 allows public institutions to shift focus from transactional tasks to mission-critical outcomes. The platform’s ability to integrate with existing systems and technology stacks further ensures smooth data exchange and reduces manual intervention. As a result, teams can reallocate capacity toward areas like public health, education, and infrastructure, enhancing the quality and responsiveness of citizen services. 

Modern tools enable agile planning, scenario modeling, and long-term resilience. Public sector leaders need tools that support proactive planning and rapid adaptation. Unit4 delivers capabilities such as predictive analytics, in-context reporting, and what-if scenario modeling, allowing organizations to simulate budgetary outcomes, manage financial risk, and forecast resource needs. These features help decision-makers build more resilient operations, ensure accountability, and stay aligned with evolving policy and community demands. 

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Unlocking Efficiency for Public Education: Chicago Public Schools Goes All-In on Oracle Fusion https://erp.today/unlocking-efficiency-for-public-education-chicago-public-schools-goes-all-in-on-oracle-fusion/ Wed, 14 May 2025 18:29:00 +0000 https://erp.today/?p=130301 Chicago Public Schools is transitioning to Oracle Fusion Cloud Applications to enhance its operational efficiency and resource allocation by moving from outdated systems to a unified, AI-driven cloud platform that will streamline finance, HR, and supply chain management.

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Chicago Public Schools (CPS)—the fourth largest school district in the U.S.—has selected Oracle Fusion Cloud Applications Suite to overhaul its core business operations. The initiative represents a significant shift from legacy on-premises systems to an integrated, AI-powered cloud platform that will manage CPS’s finance, HR, and supply chain functions.

Facing mounting pressure to do more with less, public institutions like CPS are increasingly turning to enterprise-grade technology solutions to streamline operations, improve resource allocation, and boost transparency. In CPS’s case, the stakes couldn’t be higher. With over 600 schools and 300,000 students, every dollar saved through operational efficiency becomes a dollar that can be redirected to student-facing programs.

CPS’s decision to move to Oracle Fusion Applications came after a thorough evaluation of its outdated systems and the growing demands placed on public education. The goal? To create an agile back-office foundation capable of responding to budget pressures, workforce complexities, and supply chain volatility—all without compromising service to students and staff.

“With Oracle Fusion Applications, we can utilize advanced AI and automation features to enhance the speed and accuracy of our business processes,” said Charles Mayfield, CPS’s chief operating officer. “This will help us boost productivity and allocate resources more effectively to ensure more resources are available for our students.”

By standardizing on a unified platform, CPS is joining a growing number of public sector organizations seeking to modernize their ERP environment in one coordinated move. According to recent research, public sector cloud ERP adoption is expected to grow at a compound annual rate of 12% through 2028, driven by the need for real-time insights and digital agility.

CPS will implement Oracle Fusion Cloud ERP to streamline financial operations, increase budget accuracy, and enhance compliance. Oracle’s embedded AI capabilities will help automate routine tasks—such as invoice matching, budget forecasting, and risk detection—freeing up staff to focus on strategic initiatives.

On the HR front, Oracle Fusion Cloud Human Capital Management (HCM) will centralize workforce operations. From recruitment and onboarding to benefits administration and performance tracking, CPS will gain a single source of truth for employee data—key to engaging and retaining talent in a competitive education labor market.

The supply chain functionality, also part of the Fusion suite, will allow CPS to better manage procurement, vendor relationships, and inventory—critical for supporting operations across a sprawling urban district with complex logistics needs.

What this means for ERP Insiders

Unified cloud platforms drive sustainable efficiency. CPS’s transition illustrates how large institutions can standardize on a single platform to simplify operations and unlock long-term gains. For tech leaders managing legacy sprawl, this is a call to consolidate. Oracle Fusion enables organizations to unify ERP, HCM, and SCM under one roof—reducing integration overhead and improving data fidelity. Market data suggests that organizations using Oracle Cloud Applications see an average 3.2x return on investment within three years.

AI is the catalyst, not the add-on. Oracle Fusion doesn’t just offer automation—it embeds AI at the core. Predictive analytics, digital assistants, and agentic AI help organizations move from reactive to proactive operations. CPS expects automation to speed up processing times and improve accuracy across finance and HR. This is critical for ERP buyers evaluating platforms not just on features, but on their ability to deliver measurable productivity improvements via AI.

Modern ERP is a strategic education enabler. ERP transformation is no longer just about cost control. CPS’s move highlights how ERP can become an enabler of educational outcomes—by freeing up resources, improving workforce management, and accelerating procurement for school needs. For public sector and mission-driven enterprises, Oracle Fusion demonstrates how modern ERP aligns technology with impact, not just operations.

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Driving Greater Impact: How Unit4 ERP Empowers Nonprofits to Optimize Resources and Deepen Donor Engagement https://erp.today/driving-greater-impact-how-unit4-erp-empowers-nonprofits-to-optimize-resources-and-deepen-donor-engagement/ Wed, 16 Apr 2025 17:49:10 +0000 https://erp.today/?p=129528 As nonprofits increasingly face demands for transparency and efficiency amid resource constraints, Unit4's ERP solutions offer essential tools for optimizing fund management, enhancing donor relationships, and facilitating digital transformation to improve operational agility and decision-making.

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In today’s rapidly evolving nonprofit landscape, organizations face increasing pressure to demonstrate transparency, efficiency, and measurable impact. A recent study by Unit4 underscores the urgency: only 7% of nonprofits currently have access to real-time decision-making data. To achieve their missions in a resource-constrained environment, nonprofit leaders must ensure that funding is allocated effectively and donor relationships are nurtured with precision. Unit4’s ERP solutions are purpose-built to support these goals, offering nonprofits the digital capabilities they need to manage complexity, optimize performance, and enhance accountability. 

Optimizing resource allocation for mission-driven outcomes 

At the heart of Unit4’s ERP platform is a robust fund management capability that empowers nonprofits to track and manage multiple funding sources across various programs and geographies. This functionality enables real-time visibility into how resources are allocated and utilized—whether by program, project, donor restriction, or reporting requirement. 

By automating financial workflows and cost allocations, Unit4’s ERP reduces manual effort and minimizes errors, allowing finance teams to redirect their focus toward strategic decision-making. Built-in analytics and reporting tools provide actionable insights into budget performance and program impact, helping leaders make informed adjustments to improve financial stewardship and mission delivery. 

The ERP system also integrates with human capital management, offering a comprehensive view of how people-related costs, such as salaries, map to specific grants or projects. This holistic perspective allows organizations to better align staff activities with funding sources, comply with donor and regulatory reporting requirements, and ensure optimal resource deployment. 

Enhancing donor management through data-driven engagement 

In the nonprofit sector, cultivating long-term donor relationships is essential for sustainable growth. Unit4 ERP enhances this process by consolidating donor data, interactions, and contribution histories into a centralized, easily accessible system. With this 360-degree view of donors, organizations can tailor engagement strategies based on preferences, behavior, and giving patterns. 

Sophisticated campaign tracking and fundraising analytics help nonprofits assess what’s working, and where improvement is needed, across different fundraising initiatives. This insight enables more targeted outreach, increasing donor retention and lifetime value. 

Equally important is transparency. Unit4’s robust fund utilization reporting capabilities allow nonprofits to clearly demonstrate to donors how their contributions are being used. This transparency not only builds trust but also strengthens the organization’s credibility, positioning it to secure continued and increased support. 

Transformation is not optional 

A new global study conducted by Pierre Audoin Consultants (PAC) and commissioned by Unit4 reveals the scale of the challenge—and the opportunity—facing nonprofits today. While there is cautious optimism about fundraising in 2025, 79% of nonprofit leaders expect rising service demand coupled with increased costs. In response, many are scaling back services or running fewer fundraising campaigns. 

The findings also highlight a sector still struggling with data access and operational agility: 

  • Only 7% of organizations have access to real-time operational or financial data. 
  • 72% report it takes two to seven days to compile essential decision-making data. 
  • 45% cite legacy systems as the top barrier to innovation and insight. 
  • 85% say it takes a week or more to launch new fundraising initiatives, and 37% face similar delays in rolling out field programs. 

These delays can be significantly reduced by replacing outdated systems and breaking down internal silos. The research shows that nonprofits are actively pursuing this transformation: 70% plan to increase investment in digital transformation, 50% are looking to centralize finance and accounting, and 33% say AI is a primary driver in their technology strategy. 

As Chris Brewer, Global Director Nonprofit at Unit4, notes, “Digital transformation is already benefiting nonprofits, but a water-tight business case is crucial to win stakeholder support. PAC’s research reveals where to invest to tackle legacy tech debt and drive more agile, real-time decision making.” 

Empowering nonprofit leaders with modern ERP capabilities 

Unit4 ERP is designed specifically for the nonprofit environment, with features that address the sector’s unique challenges, such as fund accounting, grant compliance, donor reporting, and global operations. The platform’s intuitive user experience, automation capabilities, and flexible cloud deployment ensure that nonprofits of all sizes can operate more efficiently while staying focused on what matters most—their mission. 

What this means for ERP Insiders 

Prioritize integrated resource planning to boost financial agility. Unit4 ERP’s unified platform allows nonprofits to track funding across multiple sources and align resource allocation with strategic goals in real time. Technology leaders should evaluate their current systems for fragmentation and consider consolidating financial, operational, and HR data into a single solution. Doing so enables dynamic cost allocation, faster decision-making, and more accurate forecasting—critical capabilities in today’s grant-driven, performance-based funding environment. 

Use data to strengthen donor relationships and retention. The ability to capture and analyze donor data is essential for building long-term support. Unit4 ERP empowers organizations to centralize donor information and generate insights into giving behavior and campaign effectiveness. Tech leaders should ensure fundraising teams have access to real-time dashboards and analytics tools to personalize donor engagement, improve campaign ROI, and demonstrate impact through transparent reporting. 

Embrace automation to free up capacity for mission-critical work. Manual processes in finance and donor reporting drain valuable time and increase the risk of errors. With Unit4’s automation of workflows such as fund transfers, cost allocations, and compliance reporting, nonprofits can significantly reduce administrative burdens. CIOs and IT directors should look for opportunities to implement automation within their ERP environment, allowing staff to focus on strategy, program execution, and delivering greater value to beneficiaries. 

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Building a customer portal and revamping Gloucestershire County Council’s historical IT processes https://erp.today/building-a-customer-portal-and-revamping-gloucestershire-county-councils-historical-it-processes/ Wed, 09 Apr 2025 17:43:17 +0000 https://erp.today/?p=129394 Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.

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The Customer

Gloucestershire County Council (GCC) administers strategic local government services in Gloucestershire. They have a large IT department of around 140 agents, and the work they do ranges across emergency services, education, transport, environment, property and economy and health and social care.

The Challenge

Prior to working with Inetum UK&I, management of GCC’s IT services and customer facing processes were carried out externally. The tool in place at the time was clunky and unintuitive in nature, causing this to have a detrimental effect on the team’s efficiency. This resulted in frustration amongst the team, and given the size of the IT department, it was a high-priority issue that needed to be addressed urgently. Other IT processes were able to be highly customised, so didn’t necessarily promote best practise.

Covid-19 had a dramatic impact on GCC’s IT processes: prior to lockdown the Projects and Programmes team and the ICT team rarely worked from home, and in the height of the pandemic, teams had to be onboarded remotely. A steep amount of adjustment was therefore required.

The main objective was to smoothly bring the organisation onto ServiceNow, so that the council could continue to offer their services with little to no disruption during the process. This was crucial as emergency services and schools take up most of their customer base, with the latter accounting for around 80%.

The Solution:

After deciding that the ServiceNow platform would be the ideal route to pursue, GCC found Inetum UK&I through G-Cloud Digital Marketplace. Inetum UK&I are officially recognised as a government-approved provider of cloud support and software services; buying through G-Cloud avoids long tenders and complex procurement processes, and so many of our public sector customers find us through this process.

Inetum UK&I implemented ServiceNow’s IT Service Management (ITSM) and Customer Service Management (CSM) suites for GCC; it made sense to onboard them onto ServiceNow with ITSM and CSM, as these products were likely to solve their immediate IT issues in a holistic way and build a solid foundation for a roadmap plan.

For ITSM, a standard implementation was carried out, with little to no specific requirements on top of Incident, Problem, Change, Request, Knowledge etc.; a typical ITSM implementation was necessary to help GCC where they were struggling with lack of automation, real-time reporting and efficiency.

Needless to say, the CSM project required an increased focus on GCC’s external customers. Inetum UK&I and GCC worked together on several different workshops to understand the client’s requirements. This procedure involved:

  • Looking at an OOTB (Out of the Box) case management instance, showing GCC how it works and making recommendations based on their needs, or what has worked for previous Inetum UK&I customers
  • Understanding how GCC’s customers were currently interacting with them, i.e., the % by email, % by phone etc.
  • Demonstrating how the CSM portal works, again to align with their requirements
  • Detailed data workshops to understand what was necessary to underpin the processes

The benefit of including workshops in the project delivery is that it allows the process to be accelerated – workshops reduce customers’ focus on what they are currently doing and allows them to better understand what they could be doing.

In terms of technical development, Inetum UK&I provided:

  • A bespoke security framework for sensitive information
  • A bespoke, external CSM portal – this is part of the ongoing roadmap plan (GCC wanted to priortise areas such as business comms and onboarding their customers in the education sector before moving on to their other customers)
  • Single sign-on ability

A challenge for the project was that GCC’s data was quite broken. For their desired outcome, the initial set of data unfortunately wasn’t in a consistent state – however given the tight deadlines, Inetum UK&I decided that the data would need more time to grow and improve organically. This is part of the customer’s ongoing roadmap for their relationship with ServiceNow.

Michelle Meehan, Principal Consultant at Inetum UK&I and Project Manager on the ITSM implementation, says: “The internal GCC project team were highly collaborative and responsive during some challenging times of transition, meaning that the implementations went as smoothly as possible!”  

The Benefits

As a result of working with Inetum UK&I and the onboarding onto ServiceNow, GCC have seen over 8,000 first-time fixes since their go-live date. They have also had a steep increase in monthly incidents and requests resolved, which can be seen in the dashboard here.

“We couldn’t have done this transformation without Inetum UK&I – working with them and having them drive the delivery was a God-send, as they know ServiceNow inside out. They remained accommodating throughout, which made the project a very pleasant experience.”

Mat Jenkins

Programme Manager at Gloucestershire County Council

GCC have also highlighted that reporting is far quicker and more proactive with their ServiceNow implementation, and that their system no longer require hours of explaining to staff who are unfamiliar with the platform. Timelines for both the ITSM and CSM implementations were tight, as GCC’s licenses with their previous provider were expiring within six weeks: this meant that pressure was high for Inetum UK&I, but both sides have reported that working together was a brilliant learning experience with satisfying outcomes.

For more details on how Inetum UK&I could help your business too, please contact one of the team for your free consultation.

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Harrow Council regain control and elevate their IT service delivery https://erp.today/harrow-council-regain-control-and-elevate-their-it-service-delivery/ Wed, 09 Apr 2025 17:34:51 +0000 https://erp.today/?p=129392 Harrow Council implemented a Service Integration and Management (SIAM) model with the selection of ServiceNow and Inetum UK&I as partners, resulting in improved IT service delivery, increased customer satisfaction, and enhanced management of information and supplier performance.

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The Client

Harrow Council has a workforce of more than 5,000 employees, serving more than 240,000 residents and thousands of local businesses every day.

Harrow Council’s ambition is to increasingly make Harrow a better place to live and work – for residents, businesses and visitors.

The Challenge

Harrow Council decided to move away from relying on a single outsourced supplier, and as part of a refreshed IT strategy they wished to move to a nimbler Service Integration and Management (SIAM) model, allowing some towers to run in-house, and others to be outsourced to smaller specialist suppliers instead. The key reasons behind this decision included the need for better visibility of their internal IT systems; for Harrow, this would be a big step forward to better service delivery after a long engagement with a single partner.

To enable this bold new approach, Harrow needed to have a suite of business processes and a platform that could handle a variety of suppliers in a robust and scalable manner that delivered clear analytical insights into service performance.

“Inetum UK&I built up that level of trust by understanding our requirements so quickly and suggesting the right solutions for our organisation.”

The Solution

Harrow had been planning the move to a SIAM model for some time and ran a competitive RFP process to select a product that could handle their expected needs, with flexibility to handle other requirements in the future. The outcome of this selection process in Q1 was to select ServiceNow as their ITSM platform and Inetum UK&I as their implementation partner.

ServiceNow stood out by offering an industry leading ITSM capability with great ability to provide rich reporting and data insights. In addition, it had been deployed in various councils across the country running in-house and SIAM operating models already, and was proven to be able to support Harrow’s needs and vision well. The breadth of ServiceNow’s capabilities also provided options to support Project Management, Asset Management and other services that were under review.

Inetum UK&I was selected as the implementation partner of choice as they brought a strong background in the delivery of IT service management and other capabilities using the ServiceNow platform and were successful in the rollout of this for various local government organisations. Inetum UK&I’s understanding of how SIAM needed to be approached and experience in delivering SIAM for public and private sector meant they would anticipate challenges and proactively call out areas for the collective project team to focus on together.

In Q2, Harrow’s new Director of IT, Ben Goward, joined the council and with the help of the wider team, they ensured the IT transformation initiatives were set up to deliver the best possible service delivery, underpinned by the migration to SIAM.

The project was delivered over a 6 month process with Harrow working in close partnership with Inetum UK&I throughout. With the unexpected arrival of COVID-19 we collectively had to adapt our plans and ways of working almost overnight whilst overcoming technology challenges and ensuring stakeholders could still focus on supporting their customers. Working in close partnership allowed the project team to further refine the delivery approach, ensuring user facing processes had additional testing and validation time. In addition to this, Inetum UK&I moved to a more hands-on requirements gathering model, where Harrow staff built out their Service Catalogue tool to help understand how it would be used by customers.

The key test for the project team came two weeks before the planned go-live, when a critical supplier had suffered a major outage. Within 24 hours of an initial discussion about accelerating the roll out of ServiceNow for the internal teams, the platform was being used by the newly launched Service Desk allowing staff and customers to gain support and help for their critical issues. The remaining towers also onboarded early and the entire service went live a full week ahead of schedule.

The solution has resulted in significantly better management in information being instantly available for everyone from the IT Director down. Supplier performance is easily tracked and internal customers have started to adopt self service capabilities, resulting in a reduction in calls to the Service Desk. The desire to embed SIAM into the working practices has been successfully achieved with a roadmap for future service improvements identified to gain even more value.

Through the implementation of the platform, Harrow can now look into constant service improvement, using statistics from the way the portal and phone lines are currently being used and making the journey easier for users. The project has been a resounding success and Harrow are looking to introduce ServiceNow to other areas of the business.

“The project has been a resounding success, it exceeded all of my expectations and everything I have heard from my team has been completely positive!”

Catherine Little

Head of IT Operations

The Benefits

SLA performance was great but above that, it was found that:

  • First Time Fix (FTF) is up at almost 60%.
  • Agents can now quickly and seamlessly get access to knowledge to better support callers.
  • Major Incident rate is down.
  • CSAT (customer satisfaction) is at 97%.
  • No complaints.
  • Customer satisfaction of early service users provided a strong positive start, especially considering the circumstances of the accelerated go live.
  • Users can now get access to understand progress of their incidents and request.
  • Introduction of the self-service portal means that 40% of incidents and 70% of requests are now raised this way.
  • The calls to the Service Desk are as a result getting answered quicker, further improving the customer experience.
  • Tickets via email are now a thing of the past, this introduces significant benefits through more controlled ticket management system and the user visibility of real-time updates on their tickets through the portal.
  • Requests raised using templated forms now go directly to the correct teams with automated tasks to speed up processing times. This has all contributed to requests going to the right team every time and the time to deliver service has therefore been reduced, resulting in much happier customers.

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MCC strengthens work efficiency & centralises resources https://erp.today/mcc-strengthens-work-efficiency-centralises-resources/ Wed, 09 Apr 2025 17:17:11 +0000 https://erp.today/?p=129390 Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.

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Introduction

Historically, MCC had a one-dimensional platform which stored an extensive collection of resources but offered limited functionality. From the inability to track time spent on projects, monitor workloads and govern overall performance, MCC needed a solution that would improve and facilitate project management processes and workloads cohesively whilst adhering to the UK Government’s cloud first policy.

Users of the ServiceNow platform, MCC, engaged Inetum UK&I to implement ServiceNow’s IT Business Management (ITBM) suite, which would enable them to successfully monitor, track and improve project performance and cost efficiencies.

The Client

Manchester City Council (MCC) is a metropolitan district council and the local government authority for Manchester. It is composed of 96 councillors, three for each of the 32 electoral wards of Manchester, employs over 7000 staff members and has 40 years history spanning back to 1974.

The Challenge

Historically, MCC had a one-dimensional platform which stored an extensive collection of resources but offered limited functionality. From the inability to track time spent on projects, monitor workloads and govern overall performance, MCC needed a solution that would improve and facilitate project management processes and workloads cohesively whilst adhering to the UK Government’s cloud first policy.

Users of the ServiceNow platform, MCC, engaged Inetum UK&I to implement ServiceNow’s IT Business Management (ITBM) suite, which would enable them to successfully monitor, track and improve project performance and cost efficiencies.

“Inetum UK&I took the time to understand why MCC ICT needed an integrated PPM tool, why ServiceNow

was chosen and what we wanted to achieve. They assisted us to arrange and deliver scoping workshops with various stakeholders and when necessary shared their best practice knowledge and extensive experience implementing ITBM. Their advice and guidance was key to ensuring that the project achieved our aims, and was delivered smoothly within agreed timescales by configuring the out of box product so that it would meet our needs.”

Steven Terence

Manchester City Council

The Solution

As a local government authority, keeping track of critical data was fundamental to their functionality. By utilising one of their existing cloud platforms in ServiceNow, they deployed the ITBM suite of products to manage resources, budget items and requests across MCC IT projects. Inetum UK&I provided:

  • Single entry point for the council to submit demands to IT
  • A resource model which governs and tracks the allocation of IT resources to projects
  • Project Managers the ability to manage project plans, risk, issues, actions and dependencies as well as actual spend
  • Time sheeting for all IT resources to support MCC’s chargeback model
  • On-demand dashboard reporting
  • Tracking of financial chargeback of resources via live dashboards using variable rates depending on role
  • In-house training support & guidance

What was important at the outset was to capture the MCC’s requirements and to map out a new and improved way of working, based on a more cohesive and trackable system. To do this Inetum UK&I worked closely with MCC staff to run a series of workshops to capture the needs for IT teams.

The Benefits

The recent ServiceNow ITBM deployment has enabled:

  • Complete visibility & transparency of projects, programmes and portfolios
  • Effective resource distribution
  • Full trackability of the chargeback model
  • Better control and governance of current workloads
  • Finance are now able to track all project-related financials
  • The facility to make strategic decisions in line with work processes & activity
  • Cost saving efficiencies through a more cohesive platform allowing MCC to deviate from costly software

“The benefits of ServiceNow ITBM in terms of return on investment are only now starting to be realised. Inetum UK&I had the experience to understand our PPM maturity level and the ability to envisage where we wanted to get to and help us develop a tool that would get us there and realise those benefits, they understood the benefits we wanted to achieve, why and more importantly how”

Steven Terence

Manchester City Council

Why Inetum UK&I?

Inetum UK&I, an enterprise level service management and automation company, offers operational excellence by delivering rapid development and cost-effective solutions through intelligent computing. Certified ServiceNow partner for Sales and Services Inetum UK&I accelerate delivery solutions using data to drive efficiency and automation across businesses nationwide.

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Oracle & Microsoft expand multi-cloud capabilities for government agencies https://erp.today/oracle-microsoft-expand-multi-cloud-capabilities-for-government-agencies/ Mon, 03 Mar 2025 21:09:47 +0000 https://erp.today/?p=128812 Oracle has launched Oracle US Gov West and Azure US Gov Arizona regions for its Interconnect with Microsoft Azure, enhancing government agencies' multi-cloud capabilities through cost-effective, high-performance solutions, and seamless integration with Oracle Autonomous Database and Azure services.

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Oracle announced the general availability of Oracle US Gov West (Phoenix) and Azure US Gov Arizona (Phoenix) regions for the Oracle Interconnect for Microsoft Azure last week.

This expansion empowers government agencies with high-performance, secure, and cost-effective multi-cloud capabilities to support mission-critical workloads while ensuring regulatory compliance.

The Oracle Interconnect for Microsoft Azure integrates Oracle Cloud Infrastructure (OCI) FastConnect and Microsoft ExpressRoute, delivering less than two milliseconds of round-trip latency for superior network performance.

With no additional data transfer costs, the integration allows government agencies to seamlessly connect Azure-based applications with Oracle Autonomous Database and Oracle Exadata Database Service in the Oracle Government Cloud.

“Our collaboration with Oracle is unlocking new possibilities for government agencies by integrating the best of Microsoft and Oracle Cloud technologies,” said Brett Tanzer, vice president Azure Solutions and Ecosystem, Microsoft. “This partnership empowers our joint customers to innovate faster, using advanced analytics, AI, Security and App services in the cloud.”

Unlocking innovation with Multi-cloud

By leveraging the strengths of both hyperscalers, government agencies can:

  • Build cloud-native applications using Oracle Government Cloud and Azure for US Government.
  • Enhance real-time communications with Oracle’s session border controllers, optimizing Microsoft Teams connectivity.
  • Improve AI-driven analytics by integrating Azure tools with Oracle’s trusted data sources.

“Government agencies shouldn’t be stuck with a single cloud provider,” said Kim Lynch, executive vice president, Government, Intelligence and Defense, Oracle. “The support for the interconnect in these government regions provides a powerful new option for our mutual customers.”

What this means for ERP Insiders

OCI powers mission-critical government workloads at scale. Oracle Government Cloud supports over 1,000 U.S. federal, state, and local agencies, including the Department of Defense and intelligence agencies. Its high availability architecture ensures 99.995% uptime SLAs, critical for ERP systems in government operations. Additionally, agencies can modernize legacy ERP platforms with Oracle Autonomous Database, reducing manual administration by up to 90%. ERP users can therefore leverage Oracle Autonomous Database for secure and audit-ready reporting in public sector operations.

Ensure high-performance, secure data processing with Oracle Exadata. Oracle Exadata Database Service delivers up to 50x faster performance for government ERP workloads compared to traditional on-premises systems. Moreover, ERP applications handling millions of transactions daily, such as federal payroll processing and defense logistics, can leverage OCI’s ultra-low-latency infrastructure for real-time operations. Built-in security and encryption within OCI also meet FedRAMP High and DoD Impact Level 5 standards, ensuring compliance for sensitive government data.

Hyperscaler integration means cost-efficient multi-cloud operations. The partnership between Oracle and Microsoft redefines government cloud strategy, offering agencies the flexibility to deploy best-in-class OCI and Azure solutions tailored to their unique mission objectives. By eliminating intercloud data transfer fees, Oracle Interconnect significantly reduces the total cost of ownership (TCO) for agencies running ERP workloads across Azure and Oracle. Furthermore, government organizations can leverage Oracle Cloud Applications (e.g., ERP, HCM, SCM) alongside Azure AI and analytics tools for intelligent automation. Oracle’s flexible consumption-based pricing also allows agencies to scale resources on demand, optimizing budgets for critical public sector services.

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Tyler Technologies expands public sector portfolio with MyGov acquisition https://erp.today/tyler-technologies-expands-public-sector-portfolio-with-acquisition-of-mygov/ Tue, 04 Feb 2025 16:24:42 +0000 https://erp.today/?p=128588 Tyler Technologies has announced its acquisition of Oklahoma-based MyGov, a company serving municipalities across the US.

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Tyler Technologies has announced its acquisition of Oklahoma-based MyGov, a company serving municipalities across the US with cloud-based software specializing in permitting, inspections, planning and zoning.

The move aims to strengthen Tyler’s offerings in public administration by integrating MyGov’s community development and asset management solutions into its enterprise portfolio.

The acquisition will allow Tyler to leverage MyGov’s expertise in serving municipalities with tools to streamline processes for towns, cities and counties across the United States. MyGov offers solutions such as permitting and inspections with electronic plan submittals, code enforcement tools and automated work order systems. These capabilities align with Tyler’s mission to provide connected and efficient services for public sector clients.

“We are excited to join Tyler and expand the company’s expertise and footprint in the public administration market,” said Stephen Burnsworth, founder and product director of MyGov. “MyGov’s integrated community development suite will complement the rest of Tyler’s extensive enterprise portfolio, bringing another option to streamline community development and asset management.”

MyGov currently serves approximately 150 clients, with a significant presence in Texas. The scalability and ease of implementation of MyGov’s tools are expected to help Tyler address the needs of small and mid-sized communities. These municipalities will also benefit from potential integrations with Tyler’s ERP system, further streamlining operations.

“Tyler’s comprehensive public administration solutions are at the heart of every connected community, and the acquisition of MyGov will allow us to offer a complementary suite of community development solutions to meet the needs of small and mid-size jurisdictions,” said Sean Marlow, president of Tyler Technologies’ municipal and schools division. 

“Both of our companies understand the distinct needs of the public sector and have a track record of successful implementations. We are excited to elevate our public administration offerings.”

What it means for ERP insiders

Transforming your workflow with Tyler and MyGov: For city planners, code enforcement officers and municipal administrators, the integration of MyGov’s capabilities into Tyler Technologies’ suite promises to revolutionize day-to-day operations. With tools like streamlined permitting workflows, electronic plan submissions and automated work order management, this acquisition ensures that professionals in public administration can focus more on decision-making and less on administrative bottlenecks. By integrating MyGov’s solutions into Tyler’s broader ERP ecosystem, users will experience a connected, intuitive system that simplifies complex community development tasks while maintaining compliance and transparency. For small and mid-sized municipalities, this means an unprecedented level of efficiency in addressing local governance challenges.

Aligning with market trends in public administration technology: The acquisition comes at a time when the market for public sector technology is experiencing significant growth. The global government software market, projected to reach $35bn by 2028, reflects increasing investment in digital transformation across municipalities of all sizes. Major players such as Oracle, Accela and OpenGov are also vying to modernize public administration with cloud-based, scalable solutions. Tyler Technologies’ acquisition of MyGov positions the company to compete effectively in this growing market, offering a differentiated approach tailored to small and mid-sized jurisdictions. This move highlights a broader trend: the increasing importance of interoperability and integration in government technology, as clients demand seamless, all-in-one solutions to manage public services.

Choosing the right public administration technology provider: When evaluating providers in this space, end-users should prioritize scalability, ease of implementation and the depth of integration capabilities. Municipalities must assess whether the technology can grow with their needs and accommodate both current workflows and future expansion. Additionally, strong customer support, a proven track record of successful implementations and user-friendly design should be key decision-making factors. Vendors like Tyler Technologies, with their commitment to comprehensive public administration solutions, exemplify the importance of delivering tools that align with the specific needs of end-users while fostering long-term partnerships to ensure community success.

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Tyler Technologies partners with state of Iowa to modernize public safety systems https://erp.today/tyler-technologies-partners-with-state-of-iowa-to-modernize-public-safety-systems/ Wed, 29 Jan 2025 12:44:59 +0000 https://erp.today/?p=128535 The Iowa Department of Public Safety has selected Tyler Technologies to improve information sharing among public safety agencies.

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The Iowa Department of Public Safety (DPS) has selected Tyler Technologies’ Enterprise Public Safety suite to enhance statewide integration and improve information sharing among public safety agencies. This move sees Iowa become the eighth US state to implement Tyler’s enterprise solution for public safety.

The suite, which includes Enterprise CAD, Enterprise Law Enforcement Records and Public Safety Analytics, will replace Iowa’s 30-year-old, homegrown system that served as a central hub for state agencies. 

According to Iowa DPS Captain Heath Hove, the aging system, while effective for decades, needed an update to break down departmental silos and modernize communication across agencies: “We look forward to updating and overhauling our current applications,” Hove said. “This will bring more streamlined communication to our agencies and officers statewide.”

Powered by AWS, Tyler’s technology is expected to provide Iowa DPS with several key improvements including better integration for sharing accurate information between officers and back-end staff; updated interfaces for records and warrant applications; analytical tools to track metrics and analyze crime trends; and faster response times for multi-jurisdictional dispatching.

Earlier this month, Tyler Technologies announced several changes to its corporate executive leadership team, including the appointments of new chief marketing and chief legal officers, as well as the addition of a new chief administrative officer position.

Lynn Moore, president and CEO said that those announcements “reflect our commitment to the long-term growth of our business and our people as we focus on continuous innovation and collaboration”. 

What it means for ERP insiders

Empowering public safety professionals: For law enforcement officers, dispatchers and administrators in Iowa’s public safety agencies, the adoption of Tyler Technologies’ Enterprise Public Safety suite marks a transformative shift in day-to-day operations. As Captain Heath Hove of Iowa DPS highlighted, this new platform is expected to dismantle the silos that have long hindered seamless communication between departments. With tools like Enterprise CAD, modernized law enforcement records and Public Safety Analytics, frontline officers can expect real-time data sharing and faster response times. Back-end staff can benefit from intuitive interfaces for managing records and warrants, while leadership can leverage robust analytics to make data-driven decisions. This modernization effort ensures that everyone involved in public safety, from dispatch to patrol, will have the resources to enhance community service and safety outcomes.

Market dynamics driving modernization: The public safety technology market is experiencing a significant boom, driven by the pressing need for modernization across the United States. Valued at over $12bn in 2023 and projected to grow at a robust CAGR of 9% through 2030, this sector is seeing increased investments from both government and private entities. As states like Iowa move to replace legacy systems, vendors such as Tyler Technologies, Motorola Solutions and Hexagon Safety & Infrastructure are vying for market leadership. Tyler’s focus on cloud-powered, integrated solutions aligns with macro trends emphasizing interoperability, scalability and data-driven insights. Iowa’s choice to implement Tyler’s AWS-powered platform positions the state at the forefront of a national shift toward more agile and efficient public safety operations.

Selecting the right provider: When evaluating providers for public safety technology, end-users should prioritize solutions that offer scalability, interoperability and ease of use. The ability to integrate seamlessly with existing systems and facilitate cross-agency communication is paramount, especially for statewide deployments. Additionally, platforms should provide robust analytics to support proactive decision-making and feature user-friendly interfaces to minimize training overhead. Cloud-based solutions, such as those powered by AWS, offer enhanced reliability and flexibility, making them a critical consideration in vendor selection. Ultimately, public safety agencies should seek partners with a proven track record in the sector, a commitment to innovation and a deep understanding of the challenges unique to public safety.

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IBM raises Oracle public sector reach with Applications Software Technology deal https://erp.today/ibm-raises-oracle-public-sector-reach-with-applications-software-technology-deal/ Fri, 17 Jan 2025 11:06:30 +0000 https://erp.today/?p=128375 IBM intends to acquire Applications Software Technology LLC, enhancing its Oracle cloud solutions expertise for public sector clients and building on its previous acquisition of Accelalpha to drive digital transformation across North America, the UK, and Ireland.

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IBM is broadening its Big Red reach with its announced intention to acquire Applications Software Technology LLC, a global Oracle consultancy.

Headquartered in Lisle, Illinois, Applications Software Technology (AST) specializes in business transformation expertise with Oracle Cloud Applications (OCA), including for clients in the public sector such as local government and K-12 education. This sector’s cloud transformations frequently face issues such as difficulty transitioning legacy systems, scarce skills or high security and compliance requirements.

The acquisition is aimed to help further enhance IBM’s Oracle solutions to help public sector and other clients across North America, the UK and Ireland to address such complexities and achieve long-term digital transformations with OCA. The deal also helps build on IBM’s 2024 acquisition of Accelalpha, expanding Big Blue’s ability to help clients deploy, manage and drive value from their Oracle cloud solutions.

“Public sector clients’ cloud transformations often require a consulting partner with industry, domain and technology expertise,” said Kelly Chambliss, Senior Vice President, IBM Consulting, Americas. “The acquisition of Applications Software Technology will boost IBM’s public sector and Oracle Cloud Application skills to help clients confidently navigate their business transformations.”

Applications Software Technology’s large team of consultants brings expertise across the OCA Suite, particularly around Oracle Fusion Cloud Enterprise Resource Management (ERP) including Enterprise Performance Management (EPM), Oracle Cloud Human Capital Management (HCM), and Oracle Fusion Configure, Price, Quote (CPQ), as well as Oracle Cloud Infrastructure (OCI), JD Edwards, and NetSuite. With teams across the US, UK, Canada and India, AST also brings expertise and partnerships with Salesforce and MuleSoft, specializing in public sector solutions and more.

The consultancy has been an Oracle partner since 1996 and a leading provider of Oracle solutions covering areas such as business process redesign and Oracle Cloud deployment. In addition to its strong public sector presence, AST also serves commercial clients in the manufacturing, energy and consumer packaged goods industries.

“We are excited to join IBM and open up new opportunities for our people and expand transformative solutions to deliver business outcomes for our customers,” said Justin Winter, CEO, Applications Software Technology. “Applications Software Technology and IBM have complementary capabilities, client relationships, service offerings and values around our people, innovation and commitment to client success. Together, we will continue to grow in the market for cloud transformation solutions.”

Notable past acquisitions contributing to AST’s growth include Symatrix Limited, 9EDGE Inc. and Computer Technology Resources Inc. The consultancy is currently a portfolio company of funds managed by Recognize Partners LP. The acquisition is expected to close in the first quarter of 2025, subject to customary closing conditions and regulatory approvals, upon which Applications Software Technology will join IBM Consulting. Financial details of the transaction were not disclosed.

What this means for ERP Insiders

Strengthening Public Sector Cloud Transformations: Applications Software Technology (AST) specializes in OCA solutions for public sector clients, who often struggle with legacy system transitions, skill shortages, and high security and compliance requirements. AST brings deep knowledge of the Oracle Fusion Cloud suite, including Enterprise Resource Management (ERP), Enterprise Performance Management (EPM), Cloud Human Capital Management (HCM), and Configure, Price, Quote (CPQ). Additionally, AST’s expertise spans Oracle Cloud Infrastructure (OCI), JD Edwards, and NetSuite. With teams across the US, UK, Canada, and India, AST also bolsters IBM’s capabilities in Salesforce and MuleSoft integrations, particularly for public sector clients.

Building on IBM’s Cloud Transformation Strategy: IBM has been actively strengthening its cloud transformation portfolio, following its 2024 acquisition of Accelalpha. The AST acquisition further reinforces IBM’s ability to support Oracle cloud deployment, process redesign, and digital transformation. AST’s history as an Oracle partner since 1996 has positioned it as a leader in Big Red solutions.

A Strategic Move for Future Growth: IBM’s acquisition of AST highlights its commitment to advancing cloud transformation solutions and enhancing Oracle capabilities for both public and commercial clients. With complementary strengths in consulting, service offerings, and cloud expertise, the combined IBM-AST team is well-positioned to drive digital transformation success across industries.

 

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