Customer Success

Virtual Agent launch reduces agent interactions by 85% for top financial services firm

A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.

Financial Management

Streamlined operations and increased efficiency for a fast-growing technology service provider

A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

CRM and Customer Experience

Lightsource bp enhance end-user experience and strengthen business model

Lightsource bp, a leader in solar energy project management, upgraded to ServiceNow to enhance user experience, streamline operations, and support their rapid growth, leading to improved communication and service fulfillment across the organization.

Application Development and Integration

Multiplex gains confidence in the ServiceNow Platform following health check with Inetum UK&I

Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.

Data and Data Management

Building a customer portal and revamping Gloucestershire County Council’s historical IT processes

Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.

Data and Data Management

Harrow Council regain control and elevate their IT service delivery

Harrow Council implemented a Service Integration and Management (SIAM) model with the selection of ServiceNow and Inetum UK&I as partners, resulting in improved IT service delivery, increased customer satisfaction, and enhanced management of information and supplier performance.

Cloud Platform and Technology

MCC strengthens work efficiency & centralises resources

Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.

Data and Data Management

Met Office use ServiceNow Field Services Management to create automated observation data

The Met Office relies on extensive and rigorously maintained observation instruments worldwide, and in collaboration with Inetum UK&I, aims to enhance field engineering efficiency and data management through the introduction of the ServiceNow FSM mobile app and a focus on knowledge transfer.

Business Process Management and Automation

Leading fashion retailer gains full transparency into their operational footprint

Inetum UK&I partnered with a leading fashion retailer to transform their IT asset management and operations by implementing ServiceNow, resulting in significant improvements in efficiency, visibility, and decision-making capabilities across their extensive infrastructure.

Data and Data Management

EMIS Health automate ServiceNow testing, reducing manual effort by 80%

EMIS Health enhanced its healthcare software management by implementing ServiceNow's Strategic Portfolio Management suite through Inetum UK&I, which optimized project planning, improved resource management, and reduced manual testing efforts by 80%, while fostering a collaborative relationship for ongoing platform evolution.

Financial Management

An open mind to ServiceNow brings telecommunications provider a new perspective to process innovation

Openmind Networks, a telecommunications software provider, overcame internal challenges of siloed systems and reporting by implementing Inetum UK&I’s IT Business Management and IT Service Management solutions, resulting in improved financial visibility, enhanced customer interaction through a new portal, and streamlined project delivery, ultimately supporting their goal of becoming more customer-centric.

image of Larry Ellison, Oracle CTO | CloudWorld

Cloud Platform and Technology

Lloyds Banking Group Deepens Strategic Cloud Partnership with Oracle to Drive Innovation and Agility

Lloyds Banking Group has expanded its partnership with Oracle to adopt next-generation multicloud infrastructure solutions, migrating critical databases to Oracle Database@Azure and deploying Oracle Exadata Cloud@Customer, enhancing innovation and customer satisfaction in its digital transformation journey within the UK financial services sector.

Australian native art on musical instruments | Fujitsu digitizes procurement and boosts engagement with First Nations suppliers

Cloud Platform and Technology

Eastman Music Company

Eastman Music Company improved efficiency and scalability across its 14 global businesses by implementing Acumatica Manufacturing, a cloud ERP platform that streamlined operations, enhanced inventory management, and significantly reduced processing times.

Application Development and Integration

Case Study – Leaf Home

CloudPaths revolutionized Leaf Home’s multi-entity NetSuite structure with custom configurations and advanced inventory management. The automation of warehousing processes and transfer order customization improved operational visibility and supported rapid growth across its $1.5B organization.

Analytics and AI

Case Study – CloudPaths and Blue.Cloud

After a failed implementation by a previous partner, CloudPaths stepped in to meet Blue.Cloud’s complex NetSuite needs, including Services Resource Planning (SRP) and Bamboo HR integration. Solutions like ARM and SuiteProjects modules delivered 100% project profitability visibility and supported rapid growth and operational efficiency.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

IBM office building | IBM announces expansion to its software portfolio in AWS marketplace

Product Lifecycle Management

IBM and L’Oréal to Build AI Model to Advance Sustainable Cosmetics

IBM and L'Oréal have partnered to utilize IBM's GenAI technology for enhancing sustainable cosmetic formulations, aiming to create a custom AI model that will improve product development and reduce waste while meeting L'Oréal's sustainability targets.

Google to Acquire Wiz for $32 Billion in Cloud Security Push

Digital Commerce

Wayfair and Google Cloud Expand Partnership to Transform Online Retail with Gemini

Wayfair has expanded its partnership with Google Cloud to enhance its product catalog and employee collaboration using AI technologies, resulting in significant efficiency improvements, cost savings, and a better shopping experience.

Supply Chain Management

Europastry Selects Blue Yonder TM Solutions to Optimize European Supply Chain

Europastry, a leader in frozen bakery products, is enhancing its supply chain efficiency and sustainability by implementing Blue Yonder’s transportation management solutions, which will optimize logistics, reduce costs, and improve customer service across its global operations.

Manufacturers face deployment hurdles for smart technologies: SYSPRO

Manufacturing Systems and Automation

King Nutronics and GR Technology Announce Go-live of Rockwell Automation’s Plex Smart Manufacturing Cloud

King Nutronics and GR Technology have successfully launched Rockwell Automation's Plex Smart Manufacturing Cloud integrated with RMB Solutions' Service Management Application via the GR8T Platform Pathway Bot, enhancing calibration processes, customer satisfaction, and operational efficiency for King Nutronics in the manufacturing industry.

ERP Strategy and Planning

Prism Johnson Limited, Cement Business Division Goes Live with Ramco ERP

Prism Johnson Limited has successfully implemented the Ramco ERP Suite for its Cement Division, marking a key milestone in its digital transformation by enhancing operational efficiency, productivity, and agility through integrated enterprise solutions.

Supply Chain Management

Shanghai Pepsi-Cola Beverage Selects Blue Yonder to Optimize Production Operations

Shanghai Pepsi-Cola Beverage Co. Ltd. will enhance its supply chain efficiency and customer satisfaction by utilizing Blue Yonder Production Planning, with the support of PwC, to optimize production processes, reduce costs, and improve asset utilization.

Cloud Platform and Technology

Eagle Fence Distributing and Redmond Inc. Streamline Operations and Drive Growth with Acumatica Cloud ERP

Distributors are increasingly leveraging Acumatica's Distribution Edition to address supply chain challenges, streamline operations, optimize inventory management, and drive sustainable growth, enabling them to effectively scale in a rapidly evolving market.

Analytics and AI

Microsoft Customers Share Business Impacts of Generative AI

At Microsoft Ignite 2024 in Chicago, major organizations showcased how they are harnessing Microsoft's AI solutions, such as Copilot and Azure OpenAI Service, to transform operations, enhance customer experiences, and drive significant improvements in productivity and sustainability across various sectors, including aviation, logistics, and manufacturing.

Cloud Platform and Technology

How Cloud BMP Improves Business Sustainability for Food & Beverage Companies

Business Sustainability We’ve all heard the term “business sustainability” being thrown around in business articles these past few years. But what does it mean actually? Business sustainability means having to do business operations that increases positive impact on both the...

Enterprise Asset Management

Rolls-Royce Power Systems Chooses IFS to Drive Service Delivery, Sustainability

IFS, enterprise cloud and industrial AI software provider, today announced at its IFS Unleashed event in Orlando, Florida that the Rolls-Royce Power Systems division, with its mtu brand, has chosen to implement IFS Cloud to optimize its global service operations...