Inetum

Inetum strengthens ServiceNow practice with ISG ‘Rising Star’ recognition and launch of Agentic AI Center of Excellence

Inetum has achieved significant recognition for its ServiceNow practice, being named a 'Rising Star' by ISG in 2025, and has inaugurated a Center of Excellence for ServiceNow Agentic AI to foster innovation and develop proactive AI-driven solutions for digital transformation.

Analytics and AI

Inetum Earns ISG “Rising Star,” Launches ServiceNow Agentic AI Center

Inetum's ServiceNow practice has achieved ISG 'Rising Star' recognition and launched an Agentic AI Center of Excellence, marking significant advancements in enterprise technology that highlight the increasing integration of intelligent, autonomous capabilities in the ERP landscape.

Cloud Platform and Technology

Inetum Sharpens Regional Focus with Simplified Structure

Inetum has restructured into three geographical hubs—EUROMED, Growing Markets, and Iberia-LATAM—to enhance client relationships and streamline operations, with leadership appointments aimed at driving growth and innovation in these regions.

Inetum announces its new simplified organization Press Release

Inetum has restructured into three geographical hubs—EUROMED, Growing Markets, and Iberia-LATAM—to enhance regional synergies and accelerate growth by better addressing regional customer needs.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

Analytics and AI

The Rise of Intelligent Business

AI is rewriting the rules for ERP users in the manufacturing and supply chain industries.

Cloud Platform and Technology

Accelerating Digital Impact: Inetum and SAP Drive Future-Ready Transformation

Inetum, a European leader in digital services, is enhancing its strategic partnership with SAP under new leadership to drive agile, AI-integrated business outcomes, while prioritizing clean data governance, pragmatic cloud transformation, and the importance of human-centered processes.

Security

How Thales is Going ‘All Smartphone’ in its Factories

Thales is pioneering digital transformation in its factories by replacing traditional PCs with smartphones and tablets through the SmartMobility project, which enhances mobility and operational efficiency while maintaining cybersecurity.

Analytics and AI

SNCF Réseau modernizes its IT management: how Inetum contributes to the implementation of ServiceNow

SNCF Réseau's transition to the ServiceNow platform through the HARMONIS project has centralized and standardized IT service management, improved data quality in its CMDB, and introduced agile methodologies, with plans to enhance user support through AI innovations like a virtual agent.

Service Management

Inetum UK&I Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls

Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.

Financial Management

Building custom applications for a FTSE 100 financial services organisation

A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.

Analytics and AI

Virtual Agent launch reduces agent interactions by 85% for top financial services firm

A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.

Financial Management

Streamlined operations and increased efficiency for a fast-growing technology service provider

A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.

CRM and Customer Experience

Lightsource bp enhance end-user experience and strengthen business model

Lightsource bp, a leader in solar energy project management, upgraded to ServiceNow to enhance user experience, streamline operations, and support their rapid growth, leading to improved communication and service fulfillment across the organization.

Application Development and Integration

Multiplex gains confidence in the ServiceNow Platform following health check with Inetum UK&I

Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.

Application Development and Integration

Companies House increases collaboration and developer efficiency by integrating ServiceNow and Jira with Inetum UK&I

Companies House collaborated with Inetum UK&I to enhance their Change and Problem processes by successfully integrating Jira with ServiceNow, resulting in improved efficiency, streamlined communications between teams, and reduced reliance on external development expertise within just 10 days.

Data and Data Management

Building a customer portal and revamping Gloucestershire County Council’s historical IT processes

Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.

Data and Data Management

Harrow Council regain control and elevate their IT service delivery

Harrow Council implemented a Service Integration and Management (SIAM) model with the selection of ServiceNow and Inetum UK&I as partners, resulting in improved IT service delivery, increased customer satisfaction, and enhanced management of information and supplier performance.

Cloud Platform and Technology

MCC strengthens work efficiency & centralises resources

Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.

Data and Data Management

Met Office use ServiceNow Field Services Management to create automated observation data

The Met Office relies on extensive and rigorously maintained observation instruments worldwide, and in collaboration with Inetum UK&I, aims to enhance field engineering efficiency and data management through the introduction of the ServiceNow FSM mobile app and a focus on knowledge transfer.

Business Process Management and Automation

Leading fashion retailer gains full transparency into their operational footprint

Inetum UK&I partnered with a leading fashion retailer to transform their IT asset management and operations by implementing ServiceNow, resulting in significant improvements in efficiency, visibility, and decision-making capabilities across their extensive infrastructure.

Data and Data Management

EMIS Health automate ServiceNow testing, reducing manual effort by 80%

EMIS Health enhanced its healthcare software management by implementing ServiceNow's Strategic Portfolio Management suite through Inetum UK&I, which optimized project planning, improved resource management, and reduced manual testing efforts by 80%, while fostering a collaborative relationship for ongoing platform evolution.

Data and Data Management

Toshiba Tec overhaul their legacy processes to automate IT activities

Toshiba Tec's outdated legacy system hindered their service team's efficiency, leading to slow processes, but after implementing ServiceNow with Inetum UK&I, they gained enhanced data visibility, automation, and self-service capabilities that improved task prioritization and overall operations.

Financial Management

An open mind to ServiceNow brings telecommunications provider a new perspective to process innovation

Openmind Networks, a telecommunications software provider, overcame internal challenges of siloed systems and reporting by implementing Inetum UK&I’s IT Business Management and IT Service Management solutions, resulting in improved financial visibility, enhanced customer interaction through a new portal, and streamlined project delivery, ultimately supporting their goal of becoming more customer-centric.

Analytics and AI

The Future of Digital Transformation

Insights from Intetum UK CEO Kathy Quashie

Business Process Management and Automation

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved

Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.

Human Capital Management

Happy workforce – happy business: How to streamline HRSD in seven months with Inetum

Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.

ERP Strategy and Planning

Inetum rebrands Unifii to strengthen global ServiceNow capabilities

Inetum rebrands Unifii to align its digital services globally. Learn how this strategic change enhances Inetum's ServiceNow expertise.

Supply Chain Management

Value over volume: using SPM to ensure the right work gets done

Inetum's podcast 'The Flowdown' discusses the importance of ServiceNow's Strategic Portfolio Management (SPM) in helping organizations prioritize projects that align with strategic objectives, emphasizing the need for data trust and continuous evaluation to ensure investments deliver real value.

Service Management

The Flowdown

We are thrilled to bring you Inetum’s brand new podcast series, bringing together ServiceNow senior leaders, product experts and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.

Security

Behind the outages: frontline strategies for surviving global disruptions

In ‘The Flowdown’, Inetum and ServiceNow came together to discuss the challenges organizations face during IT disruptions.